Have you tried re-installing an older version to ascertain whether it is just a 4.2 problem? In the past, I've occasionally encountered problems with some versions of Gnucash that would not run, regardless of what I tried, on one of three systems using identical versions of Windows but installed on different hardware. I don't usually bring it up on the list as only one system will be affected for a given version and the problem goes away in later versions of Gnucash. -Arthur
On Wed, Nov 25, 2020 at 1:46 PM laurel hargis <ldbhar...@gmail.com> wrote: > It’s me again. Microsoft spent a couple hours with me today and tried to > repair windows, upgraded to newer version, did scans, uninstalled and > installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times > than I can track. The last step is to reinstall operating system which I > won’t do. I may have to lose 10 months of entry if I can’t get a fix. > Always exactly same message. Microsoft says it’s the program. > > Suggestions for what I should do? I’m new to this online problem solving > and don’t know what direction to go. How would I report a problem to gnu > easily? I’ve spent days and $$ on this and it’s not on my end. I have to > believe other Microsoft users are also having an issue. > > Thank you for helping me! > > Laurel > > On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhar...@gmail.com> wrote: > > > I have uninstalled and reinstalled and get exactly the same error > message. > > > > Microsoft couldn’t figure out and they have escalated up the chain. I > > should get a call from them again tomorrow morning. I will educate > myself > > on the links I was sent by David previously regarding gnu files. > > > > I’ve had 2 separate IT people in my system making sure all is well, so > > doesn’t seem to be a problem with my computer. > > > > Thank you > > Laurel > > > > On Mon, Nov 23, 2020 at 11:05 PM David Cousens <davidcous...@bigpond.com > > > > wrote: > > > >> Laurel > >> > >> Uninstalling the app should not affect your financial data files (or > even > >> the user preference files). They are totally separate from the actual > >> program files. The first will be stored in whatever location you chose > in > >> your user home directory when you first created them and the preference > >> files are also in a separate location. The Gnucash guide section on > >> migrating files > >> > >> > https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html > >> discusses file locations and more information on the configuration files > >> is > >> given in the wiki https://wiki.gnucash.org/wiki/Configuration_Locations > . > >> > >> David > >> > >> > >> > >> > >> > >> > >> ----- > >> David Cousens > >> -- > >> Sent from: > >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html > >> _______________________________________________ > >> gnucash-user mailing list > >> gnucash-user@gnucash.org > >> To update your subscription preferences or to unsubscribe: > >> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >> If you are using Nabble or Gmane, please see > >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > >> ----- > >> Please remember to CC this list on all your replies. > >> You can do this by using Reply-To-List or Reply-All. > >> > > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
