Ryan Foster a écrit :
> MoYo wrote:
>   
>> - I am unable to add user when I create a ticket (think it a small 
>> problem, maybe due to the SVN version I use)
>>   
>>     
> Not implemented yet.
>   
ok
>> - The new request for tickets search is really strange ; it use a INNER 
>> JOIN on a SELECT. Why not use a simple LEFT JOIN whit a GROUP BY ?
>>   
>>     
> See http://weblogs.sqlteam.com/jeffs/archive/2005/12/14/8546.aspx
>   

The final search will be done using a standard search engine in the future.
https://forge.indepnet.net/issues/show/1123

The SQL request will be generated automatically.


>> I think that such a feature will call into question the form display.
>>   
>>     
> Could you elaborate?
>   
Adding several requester make a dynamic list with a dynamic height.
We need to take this into account to have a clean form ticket

>> Is the CC users need to be requester ?
>> Maybe we need to add observer users which can follow a ticket but not 
>> interact with ?
>>   
>>     
> My client needs to cc to be added as a requester. I was also thinking 
> like you are, but I discussed the idea of a "cc" (observer) status in 
> the GLPI chat channel, but no one thought it was necessary to create an 
> additional role. Does anyone else have input (who would have a 
> real-world example of how this should be used)?
>   
The main problem I think is the statistics.
Observers (like chief) are not requesters and must not be consider as it 
in stats.

Regards

Julien



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