On a slightly related item, could this bring the possibility of ticket merging. Say some common item on the network goes out and 15 people send in a ticket, have the ability to "merge" those tickets and still have all 15 people be able to follow it.
On Tue, 2009-11-03 at 12:57 +0100, Gabriel Plana wrote: > Thank you very much. Will you add the possibility of add multiple requesters > when user creates the ticket using GLPI interface (i.e. not by e-mail) ? > > I mean, not after the ticket is created, but at the creating time. This would > be fantastic. > > Thank you. > > > Gabriel Plana Gavaldà > Departament de Sistemes d'Informació i Comunicacions > gpl...@piushospital.cat > Telf. 977609179 - Mòbil: 653 21 51 29 > www.piushospital.cat > > Abans d'imprimir aquest correu electrònic, pensa bé si és necessari fer-ho. > El mediambient és cosa de tothom. > > ------------------------------------------------------------------------------------------------------------ > CONFIDENCIALITAT > La informació continguda en aquest e-mail i/o arxius adjunts és > confidencial i privada. Si vostè no és la persona > a la que anava dirigit aquest missatge, si us plau, contacti immediatament > amb el remitent. > Qualsevol còpia o ús no autoritzat d'aquest e-mail queda prohibit en virtut > de la legislació vigent. > > > -----Mensaje original----- > De: glpi-dev-boun...@gna.org [mailto:glpi-dev-boun...@gna.org] En nombre de > Ryan Foster > Enviado el: jueves, 29 de octubre de 2009 14:47 > Para: glpi-dev@gna.org > Asunto: [Glpi-dev] Multiple Requesters > > Hello, > > I have attached a patch for Multiple Requesters (see > https://forge.indepnet.net/issues/show/839). The main part is > functional, but the patch is not ready to commit to SVN yet. I am > including it here to get feedback and comments. Could a few people try > it out and give feedback and suggestions? > > Right now it is possible to add multiple requesters after the ticket is > created. Also, if a ticket is created via email, anyone on the cc of the > email will be added as requesters. All requesters can view the ticket > and add follow ups. > > Not finished yet: > Email notifications to all requesters. > Additional requesters can follow up by email > Changes to these files still needed: > tracking.function.php > stat.function.php > relation.constant.php, line 328 > tools/generate_bigdump.function.php > install/update_0723_080.php > > --Ryan Foster > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
