https://bugs.freebsd.org/bugzilla/show_bug.cgi?id=288900

Patrick M. Hausen <[email protected]> changed:

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--- Comment #6 from Patrick M. Hausen <[email protected]> ---
Unfortunately we cannot get our hands on the hardware proper. This is a recent
hosting platform at Hetzner. I already asked them for a mainboard on lease but
they politely but very definitely declined.

> 1. Can you boot without any USB HID devices attached, but with just the HDMI 
> cable connected to a monitor.

That's what we are doing. We ordered so called "HDMI emulators" or "dongles"
for all of the systems with that particular architecture. As soon as the dongle
is present they boot.

I can give you any debug output you might need from one of those, although a
reboot might have to be scheduled in advance with quite some timeframe
involved.

The problem is that all machines we run are in production. I'll check if I have
one for which we can have some longer downtime to experiment.

> 2. Can you boot with a USB HID device, but without HDMI?

I can probably arrange for that via Hetzner support. The downtime constraint
from above still holds.

> 3. Can you boot with both attached?

Yes we can ;-) That's how we found out about the issue.

> 4. But report is that you can't boot if neither is connected, correct?

Correct.

So the situation we faced was:

- order new system with that particular mainboard
- boot into Linux rescue system, use depenguin.me to install FreeBSD
- reboot, system won't come up
- order a temporary IP KVM from Hetzner, they provide it, no video signal on
the IP KVM display
- reset machine while KVM is connected
- FreeBSD boots flawlessly
- quizzical look, shrugs, tell Hetzner the KVM is not needed anymore, continue
to install/configure host
- at next reboot the system won't come up again
- go back to the "order IP KVM" step
- after a couple of iterations notice a pattern

Michael came up with hard wiring comconsole, we solved it by ordering these
dongles.

That's the situation that limits our options for debugging. Specifically the
fact that with a KVM connected (hence a monitor from the system's view)
everything works as expected but without one there will be no boot and no video
output even if you connect a KVM/monitor later.

So no way to watch/investigate anything after a failure.

Kind regards,
Patrick

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