I have had similar experiences as many others with my 2013 Model S. Tesla and I have a love/hate relationship. I love the car and the company; however, my unfortunately-numerous experiences with the service centers have been the one negative. I concur with several others that it is frustrating to not be able to talk to a human. I live ~3 hours from the nearest service center, so if a mobile ranger cannot fix the issue, it is an entire day to get work done. If the service center was close, great, but to commit an entire day and drive 6 hours round trip based on a less-than-helpful mobile app is not a good business model.
To Barry and others that can talk to service center people, how? Would you share the magic of how to fight through the app and call center hokiness to talk to people at the service center? Thanks, Gary -----Original Message----- From: EV <ev-boun...@lists.evdl.org> On Behalf Of Barry Oppenheim via EV Sent: Wednesday, May 25, 2022 8:39 PM To: Electric Vehicle Discussion List <ev@lists.evdl.org> Cc: Barry Oppenheim <ba...@drbarryoppenheim.com>; Ken Olum <k...@cosmos.phy.tufts.edu> Subject: Re: [EVDL] Why people dislike Tesla We've had three Teslas beginning in 2013. Two different service centers. I wish I could say that I've never needed to use the service centers. But as an early adopter I was willing to accept some of the "quirks" of the car. The majority of issues have been minor and mostly plug and play repairs (12V batteries, handles, door latches, memory chips, touch screen, charge port, axle half shafts). Virtually all under warranty. The only major problem was a drivetrain replacement on our 2013 (gearing problem in first year Teslas which were subsequently redesigned, replaced under warranty). On our first Tesla we had flatbed pickup service at our home (for eight years). They would also drop off a loaner. Even with the change to the online service scheduling, I've always been able to talk to a person at the service center. With the caveat that the majority of the time I leave a message and they call me back. Usually the same day or next day. I occasionally will drop by the service center prior to the appointment if there is an issue that needs a deeper discussion. Again, I've always been able to talk to someone in person. Not unusual for it to be the service center manager. The service centers have always addressed my problem and always resolved them. On Wed, May 25, 2022 at 5:23 PM Ken Olum via EV <ev@lists.evdl.org> wrote: > Date: Mon, 23 May 2022 11:21:16 +0000 (UTC) > From: paul dove <dov...@bellsouth.net> > > I get real tired of people who don't own a Tesla saying Tesla has a > service problem. > > I originated this thread. I do have a Tesla, and that's the only > reason I know about their service issues. For very standard things it is > fine. > Your door handle breaks, you click on "broken door handle" in the app, > someone shows up your house, replaces your door handle, and charges > you $200. Nothing could be simpler. Of course with most cars the > door handles don't continually break. > > But when you need something more complicated, there is just about > always a communication problem. Right now, for example, we have an > appointment to take the car in tomorrow morning and we can't get them > to update the estimate to the price that we actually agreed on. They > have sent us various automated messages asking us to approve the wrong > estimate and so on, but obviously no human is reading our messages. > Once again, I don't think there's any other car company where you > can't call the repair shop on the phone. > > Ken > _______________________________________________ > Address messages to ev@lists.evdl.org > No other addresses in TO and CC fields > UNSUBSCRIBE: > https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.e > vdl.org%2Fhelp%2Findex.html%23usub&data=05%7C01%7Cgln103%40psu.edu > %7C3df7013248404c056aa308da3eb02601%7C7cf48d453ddb4389a9c1c115526eb52e > %7C0%7C0%7C637891223940655386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAw > MDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C& > ;sdata=5VqkzfYfj%2FqakU8KUjpx6jxVgNsgy%2F7uT2ZkTgiJ%2F7A%3D&reserv > ed=0 > ARCHIVE: > https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.e > vdl.org%2Farchive%2F&data=05%7C01%7Cgln103%40psu.edu%7C3df70132484 > 04c056aa308da3eb02601%7C7cf48d453ddb4389a9c1c115526eb52e%7C0%7C0%7C637 > 891223940655386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2 > luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dMlW0Dd > 6tD8hKNFdhCL2pEI08hAp8fffDVjiIufm0dE%3D&reserved=0 > LIST INFO: > https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Flists > .evdl.org%2Flistinfo.cgi%2Fev-evdl.org&data=05%7C01%7Cgln103%40psu > .edu%7C3df7013248404c056aa308da3eb02601%7C7cf48d453ddb4389a9c1c115526e > b52e%7C0%7C0%7C637891223940655386%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4w > LjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C > &sdata=T7WIwuFjZ8BvmUknYiHSnVVIJUAqJ%2FMvP6QUBTiLo78%3D&reserv > ed=0 > -------------- next part -------------- An HTML attachment was scrubbed... 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