Date: Mon, 23 May 2022 11:21:16 +0000 (UTC)
From: paul dove <dov...@bellsouth.net>
I get real tired of people who don't own a Tesla saying Tesla has a
service problem.
I originated this thread. I do have a Tesla, and that's the only reason
I know about their service issues. For very standard things it is fine.
Your door handle breaks, you click on "broken door handle" in the app,
someone shows up your house, replaces your door handle, and charges you
$200. Nothing could be simpler. Of course with most cars the door
handles don't continually break.
But when you need something more complicated, there is just about always
a communication problem. Right now, for example, we have an appointment
to take the car in tomorrow morning and we can't get them to update the
estimate to the price that we actually agreed on. They have sent us
various automated messages asking us to approve the wrong estimate and
so on, but obviously no human is reading our messages. Once again, I
don't think there's any other car company where you can't call the
repair shop on the phone.
Ken
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