These are some of the contact info that I have.. you are welcome to use them..
It may help you or not.. But I try all of them until I can get some results..
If not that is when I get the customer in the middle too.
Good luck.
Tracy
A. Hartman
Senior
Implementation Analyst- NI
SPS
Commerce - The Intelligent Way to Work with Trading Partners
Direct
612-326-7495
Fax
612-435-9564
[email protected]
www.spscommerce.com
SPS
Contact:
Brian
Heimann
SPS
Commerce Contact Phone: 888-739-3232
SPS Commerce Contact Phone: 888-739-3232 SPS
Commerce Contact Fax: 612-435-9407 SPS Commerce Contact email:
[email protected]
To: [email protected]
From: [email protected]
Date: Mon, 22 Aug 2011 10:14:34 -0400
Subject: [EDI-L] SPS Commerce - Anyon Competent There?
Does anyone know the name of a "goto person" at SPS Commerce?
They've had an EDI set-up for one of our sustomers screwed up since June of
2010 -- which I didn't care so much about until the customer started issuing
chargebacks for bad/missing EDI; if it matches the customnmer's set-up, it
rejects at SPS; if it matches SPS's set-up, it doesn;t get to the customer.
Their "Retail Services" and "Customer Service" email addresses do not seem to
be at all responsive -- I receive the automated acknowledgement, and then
silence.
If anyone has had good luck with SPS Commerce and has reached someone who knows
what they're doing, could you be so kind as to share a name and phone number?
Many thanks.
Jim Guthrie
[Non-text portions of this message have been removed]
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