>Or, follow the same course of action [bypass assigned communications >channels] with the customer, skip SPS altogether.
I think this not so good an idea, at least until things get REALLY bad. "Someone" at "client/customer" made a decision to use a third-party testing firm. You don't want to make him or her look bad for having done so. And put the shoe in the other foot,or in this third-party's shoes if you will: Wouldn't YOU like to have the chance to address YOUR company's problems before YOU look bad in front of YOUR customer? It WILL be appreciated down the road. As my daddy never said even though it would have made a great anecdote, "you catch more flies with honey than with vinegar." Michael C. Mattias Tal Systems Inc. Racine WI [email protected] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
