Le 08/02/2014 19:44, Kay Schenk a écrit :
These are obviously users in need of product help. We have some information on the Contact Us page for them, but, this is either not understood or not being used, or users prefer mailing list contact vs signing up for a Forum account. I think we should try to fix that area first before removing the correct link to report Web site problems.
+1.
What about: 1. Add the link to the English forum and then the link to the other languages page 2. Add the link to the users mailing list I think that users want a quick link to the support channel that is the most likely to give them an answer. I'm wondering if having to click a second time to chose another way is already a no-go. First section would look like this: "If you are a user and need technical support... The fastest way to get expert help with OpenOffice is to post a question in our support forum: check the English forum [hyperlink] or one of our other native language forums [hyperlink to forum list], they support users from several years and are now huge knowledge bases; most of the common questions already have their answer there. If you prefer mailing list, ask our users mailing list: [mailto: users... with a custom object field that includes a tag like [Unsubscribed] User question] (make sure you subscribe to the list to get the replies ([mailto: subscribe...]). Other support mechanisms, including FAQs, commercial support, etc., are described on our Support Page [hyperlink]. Note: Emails sent to these mailing lists are publicly archived. So do not send personal information that you would not want on the web for anyone to see." And then remove the mailto link to the dev list and just point to the dev section of the mailing lists (http://openoffice.apache.org/mailing-lists.html#development-mailing-list-public). Hagar --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
