On 02/09/2014 04:32 AM, Marcus (OOo) wrote:
Am 02/09/2014 12:44 PM, schrieb Hagar Delest:
Le 09/02/2014 11:42, Marcus (OOo) a écrit :
I think we should guide them to the right one. The question is now:
What is the best entry channel for website problems? ;-)
I think that basic users will click on whatever looks like a way that
will get them an answer.
So the question is rather how to direct them to the best list and let
the users wanting to report a problem with the site dig a bit more. I
think that there are much more basic users needing a redirect to the
user ML than real troubles with the site.
I see we are on the same side.
Marcus
Well, as it had been a while since we last had any further discussion on
this, I took the liberty of incorporating the changes we'd already
discussed and agreed upon. The "Contact us" is a bit longer now, but
hopefully it will be more clear to users what's the best thing to do.
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