On 9/07/2015 12:00, Ryan Kelly wrote:
> On 9/07/2015 11:48, Mark Hammond wrote:
>> I think the new mockups look better. I share the concern about adding
>> extra friction, but that seems under control.
>>
>> The only other point is that there was some discussion about letting
>> users correct the email address they used (eg, on a typo). ISTM we might
>> as well get that in this flow too - but this might be subtle - the user
>> may not realize the mistake until they get to the "confirm" screen, at
>> which point they've already entered the profile for the wrong account,
>> which somewhat sucks (ie, ideally we'd magically be able to use this
>> profile info after they correct the address).
>
> This is heading towards something deeper about our onboarding flow that
> it may be time to revisit - there's a big old email verification loop in
> the middle of it.
>
> Would this discussion be different if we allowed you to complete sync
> setup without verifying your email address?
More concretely, it might allow an experience like the following:
"Create a Firefox Account"
|
V
"Choose what to sync"
|
| <-- success at this point! "sync will begin momentarily" etc
|
V
"You're ready to access your
firefox on all your devices, <-- stronger message about what you
want us to email you some can do right now, rather than
download links?" what you'll be able to do at
| conclusion of the setup process
|
V
"Make Firefox Yours"
|
V
...etc...
(who needs lucidchart when you've got asciiart, amirite?)
Anyway, I don't want to get myself too carried away here, but it's
something to think about as you're discussing all the options with
growth/engagement/etc teams. I've been pondering the technical and
security aspects of doing this for a while, and I think they can be
overcome if there's a compelling experience to be uncovered because of it.
Cheers,
Ryan
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