I've spent loads there myself over the years! Hell I spent way too much over
their spring sale, I don;t even want to think about it...LOL I did speak a
manager. They keep insisting that the raymarine products don't come in sealed
boxes so they can open them...I actually got a voice-mail from the guy again
to see what I thought of the new package they sent...I haven't called back,
yet... Now I'm perplexed about the whole branding thing... DannyLolita1973
Viking 33Westport Point, MA
---------- Original Message ----------
From: Chuck S <cscheaf...@comcast.net>
To: cnc-list@cnc-list.com
Subject: Re: Stus-List Defender delivery
Date: Tue, 9 Apr 2013 23:00:08 +0000 (UTC)
Danny,
That's weird. Stick to your guns. Ask them to send you an unopened box.
Tell em you've heard so many nice things about their customer service being
second to none and you paid money for brand new instruments, not a display
item. If that doesn't get you satisfaction, ask to speak to a supervisor.
Can't hurt. I spent $900 this year and several thousand over the years, and
I'll complain too, if it might help.
Chuck
Resolute
1990 C&C 34R
Atlantic City, NJFrom: djhaug...@juno.com
To: cnc-list@cnc-list.com
Sent: Tuesday, April 9, 2013 6:41:24 PM
Subject: Re: Stus-List Defender delivery
Well, They sent me out another unit it is exactly the same... Except, now
everything says TackTick instead of Raymarine... If it wasn't for that, I'd
have bet it was the same box of stuff... I don't what to say... Why would they
open the boxes...it does not make any sense to me... Is the fact that it now
says TackTick mean anything... It's just weird... guess I'll stick with this
and see if it works... Danny
---------- Original Message ----------
From: "Hoyt, Mike" <mike.h...@impgroup.com>
To: <cnc-list@cnc-list.com>
Subject: Re: Stus-List Defender delivery
Date: Mon, 8 Apr 2013 09:28:30 -0300
Danny Do you suspect this was maybe a display unit at some point? Are they
offering an "open box" discount like many big box retailers do? MikeFrom:
CnC-List [mailto:cnc-list-boun...@cnc-list.com] On Behalf Of djhaug...@juno.com
Sent: Saturday, April 06, 2013 7:43 PM
To: cnc-list@cnc-list.com
Subject: Re: Stus-List Defender delivery
Okay,So the Tack tick/raymarine instruments just showed up Thursday night. I
opened the shipping box and pulled out the Tack Tick box and the first thing I
notice is the factory seal is broken. I go no further and write them the next
morning and tell them about the seal. Thay then say, "Mr. Haughey,Thank you
for your email. There are times when our sales department willneed to open the
boxes on some instruments to double check something such asif all the parts are
present. I would say go ahead and inspect the item toensure all pieces are in
the box and nothing looks amiss. There should beinstructions in the box which
will tell you what should be included. Ifanything looks questionable, please
send us a photo and we can check on ourend to see if that is how the unit
should be or not. I do not think what youreceived is anything used, though, we
likely just had to get into an unitbox to check on a part.Sincerely,..."
I really don't like this answer. Why would they open a box the check if all
the parts are there??? I call BS!
Anyway, I open the box this morning and there are scratches, the lens
protectors are all bubbles underneath. They just called me as I'm writing
this...
He is telling me that they aren't packages well from the factory, they have
never taken a return...blah blah blah...but, I'll get another one right out to
you...
He have a much better argument if the factory seal wasn't broken... The stuff
is all rattling around in the box! This is how ray marine packages a $2000
system?
I guess Ill find out when I get the next one...
Here a few photos.
http://sdrv.ms/10FhaTl
http://sdrv.ms/10Fhh17
http://sdrv.ms/10FhpO8
http://sdrv.ms/10FhD7S
http://sdrv.ms/10FhGk6
It just all seems quite strange to me...
Danny
Lolita
1973 Viking 33
Westport Point, MA
---------- Original Message ----------
From: "djhaug...@juno.com" <djhaug...@juno.com>
To: cnc-list@cnc-list.com
Subject: Re: Stus-List Defender delivery
Date: Tue, 02 Apr 2013 06:23:33 -0400
I got my stuff yesterday too! I did not get a chance to open the boxes yet
but, should do that this evening.
I had walled out of there without ordering a new hatch. My bowmar hatch has a
broken hinge and there are no replacement parts available. So I ended up
calling then like thursday, after the sale and they honored the sale price on a
lewmar low profile model.
I pulled the old hatch over the weekend and all the bolts were suck and some
snapped. I guess that the nw hatch was definitely in order. I've now blown my
budget for this year.
Danny
Lolita
1973 viking 33
Westport point, ma
T-Mobile. America’s First Nationwide 4G Network
----- Reply message -----
From: "Chuck S" <cscheaf...@comcast.net>
To: "cnc-list CNC boat owners" <cnc-list@cnc-list.com>, "cc-3436"
<cc-3...@googlegroups.com>
Subject: Stus-List Defender delivery
Date: Mon, Apr 1, 2013 9:07 pm
My bottom paint and accessories arrived today from Defender. All good, all
together. Very cool
Chuck
Resolute
1990 C&C 34R
Atlantic City, NJ
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