Sound like the shipping company should bear the responsibility for the damage.
I trust you have filed a complaint with them.
Rich
(mobile)
On 2012-08-03, at 12:28, "djhaug...@juno.com" <djhaug...@juno.com> wrote:
Yea I just got off the phone their going to send another out today, charge me
for it and refund the charge when they get the bent one back. I won't see it
before next Wednesday or Thursday, based on this item's shipping time. I really
fault the packaging. There was no protection at all for the piece in the box
and the box is all beat up. Those guys throw the packages so, one toss,
landing right on that mount, corner of the mount digs into the plywood floor of
the truck, that's a bend. I could take it somewhere and have it bent back but,
I'm not doing it...it'll probably kink.
It is a major disappointment...I was going to mount it tomorrow while still on
the hard...now I'll have to mount it while afloat...that sucks and they offer
me nothing for my inconvenience!
---------- Original Message ----------
From: Rich Knowles <r...@sailpower.ca>
To: "cnc-list@cnc-list.com" <cnc-list@cnc-list.com>
Subject: Re: Stus-List TRANSOM LADDER FOR SAILBOAT 5 STEP STAINLESS STEEL
Date: Fri, 3 Aug 2012 09:17:38 -0300
Danny:
1. It's very unusual that it's damaged.
2. The Binnacle does a huge amount of i'net business. There is a small but
significant amount of fraud and they have learned to be cautious. Nothing
personal, simply good business practise.
3. Sorry about the unfortunate inconvenience. Crap happens.
Rich Knowles
LF 38
Halifax
Long time friend of the Binnacle.
On 2012-08-03, at 11:56, "djhaug...@juno.com" <djhaug...@juno.com> wrote:
Well, I received the ladder yesterday and it is damaged... The packaging was
ridiculous! Basically, the thing was covered in a plastic bag and stuffed into
a flattened cardboard box with no type of anything to protect the item. So I
write, they ask me to email pictures, i'm not at home til tonight, which means
they won't get the pics till Monday...that IS BS! They should be overnighting
a ladder right now! ...Or, am I off base here?
Danny
---------- Original Message ----------
From: Russ & Melody <russ...@telus.net>
To: cnc-list@cnc-list.com
Subject: Re: Stus-List TRANSOM LADDER FOR SAILBOAT 5 STEP STAINLESS STEEL
Date: Fri, 27 Jul 2012 15:30:00 -0700
Hi Rich,
Thanks for having a look.
So now I see, the 5 step will allow the bottom step to be well below the
surface. Good thing.
I had to get my head around the Binnacle site images... the detail ones are
upside down!
Cheers, Russ
Sweet 35 mk-1
At 12:09 PM 27/07/2012, you wrote:
Also: I'd get the 5 step unit for any boat over 27 ft or so. Easier to use.
Rich
(mobile)
On 2012-07-27, at 15:45, Russ & Melody <russ...@telus.net> wrote:
Hi Rich,
You might want to have a look at the 4 step model too. It may be more
appropriate for Danny's boat (size = 33').
Cheers, Russ
Sweet 35 mk-1
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