Although this is aimed at UNIX, a lot of it applies to Linux: Surf to: 

http://web.mit.edu/~simsong/www/ugh.pdf 


20 years old and still enjoyable read, especially if you have a little *nix 
experience to relate to. . 
Enjoy! 
Greg 
----- Original Message -----

From: "Gustin Johnson" <gus...@meganerd.ca> 
To: "CLUG General" <clug-talk@clug.ca> 
Sent: Monday, 12 May, 2014 9:35:18 PM 
Subject: Re: [clug-talk] System upgrades amd the like 




This was sitting in my drafts folder, I guess I somehow forgot to send it. 


On Fri, Feb 21, 2014 at 8:40 AM, Jerry Rukavina < jerry.rukav...@attalin.com > 
wrote: 


Shawn, not everyone on this list is a propeller head, I am an average user. 

I am trying to learn but it is a bitch...I must be too dumb to understand. 




I am pretty certain that you are not in fact too dumb. 

<blockquote>
It is frustrating when things break or don't work at all and then having to 
spend a ton of time trying to figure out the problems. Sometimes, and lately 
all the time, that fix never happens, even though the 'helpful' forums claim 
the fix is there. 


</blockquote>



The how and why it broke is pretty important. Regardless of the platform, 
things never just break. Sometimes it is a bad patch (MS has had this problem 
too, you can't escape this possibility), sometimes bad software, and sometimes 
bad hardware (even something like a power supply that most people don't even 
know is in their computer). 


<blockquote>
And try to get someone to actually work on the box to fix it! Where are the 
millions of Linux users - not too many in Calgary, mythical I bet? I have not 
found any commercial shops that work with Linux installs and maintenance 
either. I could use some help today but can't find anyone. 


</blockquote>



This is actually a problem in Calgary. When I run in to problems now, there are 
very few local people I can turn to. I interviewed at a company recently and 
they made this very same observation, that it was very hard to find anyone in 
Calgary with significant Linux experience. 


<blockquote>
My time is better spent making a living instead of playing on the computer, 
your suggestion for dummies to switch to windows is looking more attractive. 
There would be more converts to Linux if things went easier from the start and 
along the journey, imho. 


</blockquote>



This is really the right answer regardless of the platform. Use what you know, 
and more importantly use what you can get support for. I was lucky in that in 
the early days there were a few of my friends that were also deep into Linux. 
We helped and learned from each other. This was also true of Windows (the 
server and desktop variants) and why I have the career I do today. 


What I will say is that I would challenge your assumption that Windows is 
actually easier/better. Have you actually tried to install Windows from 
scratch? Do you even have a Windows install disk (most computers do not even 
ship with disks these days, you have to burn your own). Tracking down drivers 
can be a serious pain, compounded by the fact that software and drivers may not 
support the latest versions of Windows. Just some personal experiences from the 
past year; 


- the fan control software for my water cooler does not yet support Windows 8. 
This hardware was released about the same time as Windows 8. 
- the printer that I have (hp 1018) does not have reliable Windows drivers and 
actually works better under Linux (this does happen sometimes). On Windows it 
crashes regularly, requiring me to manually clear the printer queue. I got this 
printer for free from a Windows user that thought it was broken. 
- Malware and virii. Ugh. What would you say if I told you that there is not a 
single anti-malware vendor that can do better than 60% effectiveness against 3 
to 5 year old threats? We are not talking about the state of the art attacks 
here and 60% is kind of the best case here. Most of the time it is much much 
worse. 
- All the crapware that comes preloaded on a Windows PC. Not really Microsoft's 
fault, but a problem for the end user. 
- Drivers for a 3 year old tablet. Not that old. Sort of works with Windows 8. 
Sort of. At least the battery lasts longer than in Windows 7 and most programs 
run slightly faster. 
- Windows does not come with software that actually allows you to get something 
done. No word processor or spreadsheet programs, no image editing, graphics 
design or sound and video editors. While you can get a lot of the same open 
source packages on Windows and Mac, do you know where to safely download them 
from? A common problem right now is bundling free and open source software for 
Windows with adware or an outright virus. With most of the mainstream Linux 
distributions, they have mechanisms in place to help protect against this 
threat. 


The above is just a sampling that myself and those directly around me 
experienced in the past few months. The point is that there is no magic super 
awesome system. They all still suck to some degree, even after 30+ years of 
mainstream personal computing. Why I am drawn to Linux (and FLOSS in general), 
is that I have the ability to take ownership of my problems and find/fix/pay 
for/build my own solutions. 


For the record I can do most of this under Windows too, it is just a far less 
frustrating experience on open platforms for me at least. Microsoft 
discontinuing technet really does hurt. 






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