Disclaimer: I don't speak for Google ... The thread shows a lot of Google bashing. Insinuating that Google makes it difficult so that people follow the path of least resistance is part of that.
For years I had a non-Google backed email system and I did not have problems with sending or receiving from Gmail. I helped set up the Google Apps setup that VCFed.org is using, and we're not noticing any problems there or having actional reports of problems with email. I can't speculate what is going on with individual problems, but generally I believe with enough digging those problems can be understood and solved. Large corporations (Google included) are basically a scaling problem, especially when it comes to customer service. I think that's pretty obvious, and stories about YouTube problems and account access are legion. I don't have a solution that can be applied to the problems on this thread. My purpose in posting was to point out that this probably isn't a matter of market share or people forgetting not to be evil; it's a technical problem. Getting the configs right is the first step. Blacklists are also a problem, and clearly sometimes the filters being applied are wrong. We try to find and fix these things as they are brought to our attention. It took me less than a minute of searching to find this: https://support.google.com/mail/contact/bulk_send_new That's the form to contact the Gmail team for getting help with debugging your mail being marked as spam/phishing attempts, you get SMTP temp-fails or rejects, or other problems. (The search term was "problems sending email to gmail accounts" - go to the first link, follow the workflow, and assuming all of the preliminary answers to the questions are "I didn't do anything wrong" then you'll get a link to that contact form.) Mike On Thu, Dec 31, 2020 at 6:23 PM Cameron Kaiser via cctalk < cctalk@classiccmp.org> wrote: > > It seems easier to bash Google than it is to debug the actual problems. > > I think this is an unfair characterization of the frustrations people have > voiced. I agree individual engineers aren't out to get people with private > mail servers, but: > > > There are a lot of factors that > > need to be considered besides DKIM and SPF. Google has heuristics which > > are probably well justified with data, and it works for the vast majority > > of people. > > Stuff like the link you gave > > > https://support.google.com/mail/answer/81126 > > aren't the problem. The problem is when you're doing all of that, and it > doesn't work (i.e., you're not part of this "vast majority"). I don't find > it reasonable to assume everyone who's voiced frustration with Gmail isn't > doing everything in that list already. When you get to that point, after > all > that sweat and work, there's no one to communicate with to find out which > part of that black box of heuristics is still getting its nose out of > joint, > and it doesn't serve Google's interest to put any bodies towards that sort > of communication because it costs money and it's not their problem. > > Plus, well, the more people who need to communicate with a Gmail user, the > path of least resistance is ... Gmail. That works out pretty well for > Google. > From your view in the company, do you see an incentive on their end to work > with folks like us? > > -- > ------------------------------------ personal: > http://www.cameronkaiser.com/ -- > Cameron Kaiser * Floodgap Systems * www.floodgap.com * > ckai...@floodgap.com > -- Sleep, delicious and profound, the very counterfeit of death. -- Homer > ----- >
