> It seems easier to bash Google than it is to debug the actual problems.
I think this is an unfair characterization of the frustrations people have voiced. I agree individual engineers aren't out to get people with private mail servers, but: > There are a lot of factors that > need to be considered besides DKIM and SPF. Google has heuristics which > are probably well justified with data, and it works for the vast majority > of people. Stuff like the link you gave > https://support.google.com/mail/answer/81126 aren't the problem. The problem is when you're doing all of that, and it doesn't work (i.e., you're not part of this "vast majority"). I don't find it reasonable to assume everyone who's voiced frustration with Gmail isn't doing everything in that list already. When you get to that point, after all that sweat and work, there's no one to communicate with to find out which part of that black box of heuristics is still getting its nose out of joint, and it doesn't serve Google's interest to put any bodies towards that sort of communication because it costs money and it's not their problem. Plus, well, the more people who need to communicate with a Gmail user, the path of least resistance is ... Gmail. That works out pretty well for Google. >From your view in the company, do you see an incentive on their end to work with folks like us? -- ------------------------------------ personal: http://www.cameronkaiser.com/ -- Cameron Kaiser * Floodgap Systems * www.floodgap.com * ckai...@floodgap.com -- Sleep, delicious and profound, the very counterfeit of death. -- Homer -----
