What my superiors generally mean for software support is that if the
product is broken, there will be some assurance that it will be fixed
and allow us to do business. From what I understand, this already takes
place fairly regularly -- if you report a bug, chances are it will get
fixed (I see it all the time on the list). You could really rephrase
payment for this type of support as payment that sustains the project;
the two are very similar as paying for support/sustaining the project
are both attempts to avoid getting dead-ended.
We pay for this kind of support from HP -- up until recently we were
using OmniBack for everything -- and started using Bacula when HP
refused to support Solaris x86, and dragged their feet on support for
Solaris 10 running on Sparc. The money paid to Bacula would already be a
better value.
---- _ _ _ _ ___ _ _ _
|Y#| | | |\/| | \ |\ | | | Ryan Novosielski - User Support Spec. III
|$&| |__| | | |__/ | \| _| | [EMAIL PROTECTED] - 973/972.0922 (2-0922)
\__/ Univ. of Med. and Dent.| IST/AST - NJMS Medical Science Bldg - C630
Kern Sibbald wrote:
On Wednesday 24 August 2005 16:56, Alan Brown wrote:
On Wed, 24 Aug 2005, Kern Sibbald wrote:
I agree with this, but who is going to provide the support.
Paying $500/year for development support would be easily justifiable, with
support charges ramping up for those who actually need handholding, via an
external contractor
I'm sure there are companies on this list who could do contract
handholding as a business model with a commission paid towards bacula
development....
I would like any such companies to step forward, because the idea here for
Bacula is not to make money, but to cover out of pocket costs of development.
If others can make some money and at the same time help the project, so be
it. I have no problem with people or organizations around Bacula earning
their living, but I don't envision Bacula moving toward a MySQL type
structure. Nothing is totally out of the question as I am open to
discussion, but I just cannot see it for Bacula.
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