I just picked up a Shokz headset so that I can reproduce this at will
(The customer lent me his headset before when I was initially
troubleshooting) It's not on the 'Approved' Grandstream headset list,
but hopefully I can make some headway with support. But I doubt that's
going to solve the problem of it not saying 'Cisco' on the phone.
I wonder If I can get by with just changing his handset, of if he'll
want everyone in the office to have a Cisco.
On 4/3/2025 10:22 AM, Ken Hohhof wrote:
Have you run this by Grandstream support? It's been a while since I opened a
case with them, but I seem to remember they actually respond.
-----Original Message-----
From: AF <af-boun...@af.afmug.com> On Behalf Of Nate Burke
Sent: Thursday, April 3, 2025 9:55 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] Desk VoIP Phones
Unfortunately the problem is that he has an 'Expensive' headset, so "IT'S NOT THE
HEADSETS PROBLEM" It's an Shokz 'Openrun Pro2' which can link to multiple devices
at the same time. Like a cellphone, and the Grandstream. When it's connected to his
cellphone, and he walks in the office and it connects to the grandstream as the 2nd
device, the first
30 seconds of any call are garbled, then it clears up, and all subsequent calls
are fine. Doing any sort of workaround, like, calling someone else in the
office as soon as you get there, are unacceptable. It's the pile of garbage
noname grandstream's bluetooth that's the problem. I'm half tempted to get one
of the $600 Cisco phones and see if it acts the exact same way.
On 4/3/2025 9:35 AM, Ken Hohhof wrote:
Going back to Nate's original post, is the real problem the boss can't get his
Bluetooth headset to work with the Grandstream phone? That seems like it
should be a solvable problem.
I seem to remember Grandstream was pretty good about publishing a list of
headsets that work with their phones. And if he's the kind of guy who wants a
Cisco phone, he probably has a big name headset like Plantronics or Jabra? Or
is he a techie with a gaming headset or something from a Kickstarter project?
Maybe he's one of these people who walks around all day with a Bluetooth
earpiece connected to his car, his cellphone, etc.
Surely there's a way to get a Bluetooth headset to work with a Grandstream
phone. If not, can you buy him a new headset?
BTW, because I'm old, I can't get used to the people who walk around in stores
and public places talking loudly to invisible people, and I have to realize
they're talking on their phone. It used to be those were the crazy people
saying repent, repent, the end is near. When I was going to night school, I
would always see them around the train station in Chicago.
-----Original Message-----
From: AF <af-boun...@af.afmug.com> On Behalf Of Mike Hammett
Sent: Thursday, April 3, 2025 8:49 AM
To: AnimalFarm Microwave Users Group <af@af.afmug.com>
Subject: Re: [AFMUG] Desk VoIP Phones
We use Yealink and Fanvil.
The customers use what we support, or they're not customers. Now, we may expand
the scope of what we support, but there needs to be a very good reason to
expand that scope.
--
Mike Hammett
----- Original Message -----
From: "Nate Burke" <n...@blastcomm.com>
To: "AnimalFarm Microwave Users Group" <af@af.afmug.com>
Sent: Tuesday, April 1, 2025 12:41:14 PM
Subject: [AFMUG] Desk VoIP Phones
We've been using grandstream phones for quite a while, cheap and easy to
provision. One of my new business customers is making a stink because 'he's
never heard of Grandstream, these phones just don't work with my bluetooth
headset, I NEED a Cisco phone because that's a real phone' I'm thinking that
it's mainly about ego, that his friends probably have Cisco phones on their
desks, and he doesn't, so he's making up issues.
I haven't used Cisco phones in many years, Linksys SPA504G's were my last
dabble into non-grandstream phones.
It looks like a Cisco phone with Bluetooth (A requirement) is about $550 for an
8851. How do you provision those? Is there any sort of cloud provisioning?
Still done with TFTP? Put some sort of call manager on site? I really like
that I can provision the Grandstream phones while they are behind the customers
firewall without having to do any port forwarding etc. Cisco always used to
like Licensing, is that still the case to use them with normal SIP, or are they
all SIP now.
Just wondering if it's worth trying to investigate Cisco phones for this one
customer, or if Cisco phones really want a Cisco Callmanager on the backend.
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