In our WISP days we did promos where we went from $30/month to $50/month after a year. We told them verbally on the phone exactly what the price would change to, and when it would happen, and it was spelled out in writing on the order form too. Some of them would still call and complain about us "raising their rates". Maybe a year is too long and they forget. It was a useful tool to make sales, especially since as Josh said Spectrum will do a promo for $30/month too, but it did cause some stress and mayhem even when we were that open about it.
As far as whether laziness will prevail: depends on the person. Some people will switch instantly to save $5/month, and some people just let the auto charge on their credit card keep happening regardless. I woudn't even call it laziness per se. If the Internet is working, and the price isn't making them cringe, then they're not thinking about it and changing it isn't even on their radar. What IS laziness is we had people who would pay late every month and just pay the late fee every time. If they called or emailed me about it I would have waived all the fees if they made one payment to get caught up, but they would just keep quitely paying the fee. I suppose I should have been happy that they were willing to pay extra every month for no reason, but I felt bad for them anyway. -Adam ________________________________ From: AF <af-boun...@af.afmug.com> on behalf of Dev <d...@logicalwebhost.com> Sent: Monday, January 27, 2025 1:15 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Big Broadband jacking up rates now? Generally after the introductory offer. Does anyone read the fine print, or want to call their call center on a small island of people who speak not-English to try to cancel later? It might be good news for companies who don’t want to jerk their users around, now the question is whether customers would be willing to switch or whether laziness will prevail, even if it’s more costly laziness. On Jan 27, 2025, at 9:29 AM, Josh Luthman <j...@imaginenetworksllc.com> wrote: Gigabit fiber here in town is $49.95. Metronet is hungry to steal customers because everyone is so damned lazy to switch. Spectrum is $30 for 100 meg for the first year. Both companies skyrocket 1.5x after that first year and Metronet is even more in the third year. When you say jacking up rates, do you mean after 12 months of service or do you mean across the board? The big guys have increased rates every year or few for decades... On Mon, Jan 27, 2025 at 12:22 PM Dev <d...@logicalwebhost.com<mailto:d...@logicalwebhost.com>> wrote: I see them (multiple vendors, after the first of the year) jacking up the rates, sometimes by up to 20%. I’m wondering whether it’s market forces, compensating for overspending on govt subsidized builds that they now have to recoup, or just because they can? What are you seeing in other markets? -- AF mailing list AF@af.afmug.com<mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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