Maybe that's their M.O. in corporate class A buildings. My experience with them in rural areas is exactly the opposite. I won't deal with them anymore.
When they say bring it to the wiring closet, in my case, it usually turns out to be the broom closet, and they have no idea how it is set up, they may not even tell us the right building. -----Original Message----- From: AF <af-boun...@af.afmug.com> On Behalf Of Nate Burke Sent: Wednesday, September 30, 2020 9:01 AM To: Animal Farm <af@af.afmug.com> Subject: Re: [AFMUG] OT: <Sigh> Resellers Interesting experience. DSR is the only reseller we will deal with anymore. We have 3 or 4 separate corporate entities through them. They always know exactly how the wiring closets are setup, and where they are located. We install the cable drop to the specified location and are then hands off. And if they call looking for a new connection, it's not the typical 'Give us all your pricing and then maybe we'll call you back', it's 'this is what the customer is looking for at this location, give us the Price for X service.' On 9/29/2020 1:51 PM, Matt Hoppes wrote: > Yup... hate them, we've gotten several calls from CCR, DSR, > Asentinal.... DSR is by far the worst. > > On 9/29/20 1:03 PM, Nate Burke wrote: >> Just had to deal with another reseller. Link to a large factory. Link >> goes down at 4:30pm Friday. Nobody at plant can escort us in until >> Monday. Reseller sends email every 6 hours all weekend asking for >> status update, We reply 'we can't get in to work on it until Monday'. >> Reseller sends angry email Sunday night saying 'CIRCUIT HAS BEEN DOWN >> FOR OVER 48 HOURS, YOU MUST ESCALATE THIS IMMEDIATELY' Get to plant >> on Monday, and Radio needed reboot. I think next time I'm not even >> going to schedule a visit until they can complete basic troubleshooting. >> >> On 9/18/2020 12:52 PM, Nate Burke wrote: >>> 'That's some nice clean spectrum you're using, Be a shame if some >>> noise were to suddenly show up. Hey Lou, Be Careful wit that AP. >>> Man, you really gotta watch these antennas, they just kinda point >>> wherever they want, you don't want this AP pointing at you do you?' >>> >>> On 9/18/2020 12:47 PM, Ken Hohhof wrote: >>>> That's verging on mafia tactics. You want to do business on my >>>> street, me and the boys get a cut. Tony here is our bagman, he'll >>>> come by every month to collect. Nice little Internet business you >>>> got there, shame if something happened to it. >>>> >>>> >>>> -----Original Message----- >>>> From: AF <af-boun...@af.afmug.com> On Behalf Of Seth Mattinen >>>> Sent: Friday, September 18, 2020 12:30 PM >>>> To: af@af.afmug.com >>>> Subject: Re: [AFMUG] OT: <Sigh> Resellers >>>> >>>> On 9/18/20 10:16 AM, Adam Moffett wrote: >>>>> There can be drama even if you just do commissions. There can be >>>>> arguments about whether a sale was through the reseller or direct, >>>>> and further friction over when they get paid out. It's easy to >>>>> see why companies make a rigid reseller system. Then again, if >>>>> you were ever a DSL or satellite retailer you can probably attest >>>>> that it's no fun being the reseller in a rigid system either. I'm >>>>> kind of sour on the whole concept. >>>> >>>> My rule is that the reseller/agent gets the customer to sign the >>>> contract, not me. I do not want to hear crap like did you follow up >>>> on my lead yet, did you get my lead to sign yet, I sent you a bunch >>>> of leads when do I get paid, etc. >>>> >>>> The best one was when someone contacted me asking for stuff and I >>>> worked when them for about a week, a pretty normal new potential >>>> customer exchange. Then they went silent. About a month later their >>>> so-called telecom agent contacts me and says I have to pay him his >>>> cut if I want them to complete the process and sign up. >>>> >>> >>> >> >> -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
