Interesting experience. DSR is the only reseller we will deal with
anymore. We have 3 or 4 separate corporate entities through them. They
always know exactly how the wiring closets are setup, and where they are
located. We install the cable drop to the specified location and are
then hands off. And if they call looking for a new connection, it's not
the typical 'Give us all your pricing and then maybe we'll call you
back', it's 'this is what the customer is looking for at this location,
give us the Price for X service.'
On 9/29/2020 1:51 PM, Matt Hoppes wrote:
Yup... hate them, we've gotten several calls from CCR, DSR,
Asentinal.... DSR is by far the worst.
On 9/29/20 1:03 PM, Nate Burke wrote:
Just had to deal with another reseller. Link to a large factory. Link
goes down at 4:30pm Friday. Nobody at plant can escort us in until
Monday. Reseller sends email every 6 hours all weekend asking for
status update, We reply 'we can't get in to work on it until Monday'.
Reseller sends angry email Sunday night saying 'CIRCUIT HAS BEEN DOWN
FOR OVER 48 HOURS, YOU MUST ESCALATE THIS IMMEDIATELY' Get to plant
on Monday, and Radio needed reboot. I think next time I'm not even
going to schedule a visit until they can complete basic troubleshooting.
On 9/18/2020 12:52 PM, Nate Burke wrote:
'That's some nice clean spectrum you're using, Be a shame if some
noise were to suddenly show up. Hey Lou, Be Careful wit that AP.
Man, you really gotta watch these antennas, they just kinda point
wherever they want, you don't want this AP pointing at you do you?'
On 9/18/2020 12:47 PM, Ken Hohhof wrote:
That's verging on mafia tactics. You want to do business on my
street, me and the boys get a cut. Tony here is our bagman, he'll
come by every month to collect. Nice little Internet business you
got there, shame if something happened to it.
-----Original Message-----
From: AF <af-boun...@af.afmug.com> On Behalf Of Seth Mattinen
Sent: Friday, September 18, 2020 12:30 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] OT: <Sigh> Resellers
On 9/18/20 10:16 AM, Adam Moffett wrote:
There can be drama even if you just do commissions. There can be
arguments about whether a sale was through the reseller or direct,
and
further friction over when they get paid out. It's easy to see why
companies make a rigid reseller system. Then again, if you were ever
a DSL or satellite retailer you can probably attest that it's no fun
being the reseller in a rigid system either. I'm kind of sour on the
whole concept.
My rule is that the reseller/agent gets the customer to sign the
contract, not me. I do not want to hear crap like did you follow up
on my lead yet, did you get my lead to sign yet, I sent you a bunch
of leads when do I get paid, etc.
The best one was when someone contacted me asking for stuff and I
worked when them for about a week, a pretty normal new potential
customer exchange. Then they went silent. About a month later their
so-called telecom agent contacts me and says I have to pay him his
cut if I want them to complete the process and sign up.
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