I had a large factory that you guys picked up from me. I had the same thing, but regarding power outages. The factory would shut off the power to the facility (including their data room, where I was) for days at a time and the reseller kept badgering me about the circuit being down. I had a UPS (that is still there years later because their AT&T fiber circuit was plugged into it and I didn't want that to go down) for my PoE injectors (two) and RB3011. Hours and hours of uptime, left alone.
----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Nate Burke" <n...@blastcomm.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Tuesday, September 29, 2020 12:03:59 PM Subject: Re: [AFMUG] OT: <Sigh> Resellers Just had to deal with another reseller. Link to a large factory. Link goes down at 4:30pm Friday. Nobody at plant can escort us in until Monday. Reseller sends email every 6 hours all weekend asking for status update, We reply 'we can't get in to work on it until Monday'. Reseller sends angry email Sunday night saying 'CIRCUIT HAS BEEN DOWN FOR OVER 48 HOURS, YOU MUST ESCALATE THIS IMMEDIATELY' Get to plant on Monday, and Radio needed reboot. I think next time I'm not even going to schedule a visit until they can complete basic troubleshooting. On 9/18/2020 12:52 PM, Nate Burke wrote: > 'That's some nice clean spectrum you're using, Be a shame if some > noise were to suddenly show up. Hey Lou, Be Careful wit that AP. Man, > you really gotta watch these antennas, they just kinda point wherever > they want, you don't want this AP pointing at you do you?' > > On 9/18/2020 12:47 PM, Ken Hohhof wrote: >> That's verging on mafia tactics. You want to do business on my >> street, me and the boys get a cut. Tony here is our bagman, he'll >> come by every month to collect. Nice little Internet business you >> got there, shame if something happened to it. >> >> >> -----Original Message----- >> From: AF <af-boun...@af.afmug.com> On Behalf Of Seth Mattinen >> Sent: Friday, September 18, 2020 12:30 PM >> To: af@af.afmug.com >> Subject: Re: [AFMUG] OT: <Sigh> Resellers >> >> On 9/18/20 10:16 AM, Adam Moffett wrote: >>> There can be drama even if you just do commissions. There can be >>> arguments about whether a sale was through the reseller or direct, and >>> further friction over when they get paid out. It's easy to see why >>> companies make a rigid reseller system. Then again, if you were ever >>> a DSL or satellite retailer you can probably attest that it's no fun >>> being the reseller in a rigid system either. I'm kind of sour on the >>> whole concept. >> >> My rule is that the reseller/agent gets the customer to sign the >> contract, not me. I do not want to hear crap like did you follow up >> on my lead yet, did you get my lead to sign yet, I sent you a bunch >> of leads when do I get paid, etc. >> >> The best one was when someone contacted me asking for stuff and I >> worked when them for about a week, a pretty normal new potential >> customer exchange. Then they went silent. About a month later their >> so-called telecom agent contacts me and says I have to pay him his >> cut if I want them to complete the process and sign up. >> > > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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