I would call that throughput. Sent from my iPhone
> On Jul 23, 2020, at 7:17 PM, Dave <dmilho...@wletc.com> wrote: > > > I always thought of speed as the latency as I was taught in the golden age of > X.25 host LOL! > > Capacity is the measure of how much can we send at one time with that same > latency. > > Am I wrong on this?? > > > > On 7/23/2020 2:47 PM, Ken Hohhof wrote: >> So true. >> >> Of course a couple days ago I had a customer all worried because her >> Internet was SO SLOW compared to what she should have. She works for Blue >> Cross / Blue Shield and was applying to work from home and they told her to >> go to speedtest.net and then gave her a screenshot of how to share her >> results. The screenshot showed a download speed of 91 Mbps. She >> interpreted it as that’s what she should have. She is currently on a 10 >> Mbps plan and thought OMG I only have one tenth of what I should have and >> I’ll never be able to work from home. >> >> And IT people can be a pain in the butt. Maybe there should also be an IT >> to English dictionary. >> >> 1 Gbps = fast >> 100 Mbps = barely adequate >> 10 Mbps = slower than dialup >> >> >> From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett >> Sent: Thursday, July 23, 2020 2:00 PM >> To: af@af.afmug.com >> Subject: Re: [AFMUG] customer to English dictionary >> >> I feel the same way about the word "speed", and by extension the word "slow". >> >> It's partly our own fault for calling "bits per second" a "speed" starting >> back in the 90's. "Oh you've only got a speed of 10Mbps? That must be why >> it's slow. " >> >> The thing a customer actually cares about in terms of speed is that when >> they click a link, buy a PS4 game, and so on that, that the the result of >> whatever they initiated comes quickly. The way people use the term, "Speed" >> of the network is more like how much work was performed over time, and bps >> plays a role in that (especially downloading the PS4 game), but every single >> thing between the user and the server plays a role in that too. Even >> excluding the things outside of our control, the perceived "speed" is >> impacted by buffers, queues, QoS, latency, jitter, and so on. >> >> So this "customer to english" translation is the inverse of the problem >> where all boxes with blinky lights get a random name. All problems >> impacting completion of tasks are called "slow speeds". >> >> "slow service" = jitter in my online game >> >> "slow service" = my wifi signal sucks >> >> "slow service" = Facebook is down >> >> "slow service" = An App Store download on my Dad's iPad is stuck at 58 out >> of 130MB and won't go past that. >> >> "slow service" = My VoIP call is breaking up >> >> "slow service" = speedtest.net says I get 9.2Mbps, but I pay for 10Mbps. And >> really that's irrelevant, what I'm really calling about is my work VPN won't >> connect because I have a 1492 byte MTU and their Sonicwall drops PMTUD >> packets, but the first thing I do for any problem is run speedtest.net and >> then report whatever's wrong as slow service. >> >> Then when they tell you service is "slow" and you seek clarification about >> what's not working or what's being slow for them they think you're arguing >> about it. Really they're making such a general statement that you have no >> idea what to even look for yet. >> >> >> >> >> >> On 7/23/2020 2:30 PM, Ken Hohhof wrote: >> “Signal” and “Connection” are two of the most problematic words as far as >> not meaning the same thing to customers as to tech support people. >> >> Like if customer says I have no signal, I figure they must be talking about >> no WiFi signal because they specifically used the word signal. But often >> they are using the word “signal” to mean “Internet”. So if Facebook or >> Netflix doesn’t work, they have no signal. >> >> Then there are the people who complain they only have 1 bar of signal so we >> need to come out and adjust their antenna. But they are looking at the >> Ethernet port lights on the router and thinking those are WiFi bars. This >> happens a lot with Mikrotiks which have the 1-5 LEDs on top. >> >> Same with the word connection. I have no connection, I can’t get connected. >> Is their device telling them no connections are available? Like when they >> same I’m not on my phone. What does it mean to be “on” your phone? >> >> At least Internet Explorer is pretty much gone. People used to tell us they >> were clicking on “the Internet”, I think usually they meant Internet >> Explorer. Now they say they use Google, and we’re not sure if they mean >> Chrome, or they are searching with Google (many people don’t know how to >> enter a web address). >> >> Then there’s “I am trying to log onto the Internet”. Wait, are you entering >> login credentials like a username and password? Is this your Windows login? >> Gmail? Often they don’t really mean log in, just do something, like go to >> a webpage. So >> >> Log in = do something >> >> Don’t get me going on the symbols on home routers. The sparkler is on, the >> tadpole is off … >> >> From: AF <af-boun...@af.afmug.com> On Behalf Of Adam Moffett >> Sent: Thursday, July 23, 2020 11:33 AM >> To: af@af.afmug.com >> Subject: Re: [AFMUG] customer to English dictionary >> >> Yeah and since the monitor says "No Signal" right on the screen I can almost >> understand the confusion. I think laptops and tablets are making monitor >> malfunctions a less common thing though. >> >> On 7/23/2020 12:11 PM, castarritt wrote: >> I've got no signal = Monitor on while PC powered down >> >> On Thu, Jul 23, 2020 at 10:41 AM Larry Smith <lesm...@ecsis.net> wrote: >> We haven't touched anything = my son/daughter/cousin >> staying with us wanted faster internet so they moved the router >> into their room and now nothing works. >> >> -- >> Larry Smith >> lesm...@ecsis.net >> >> On Thu July 23 2020 10:22, Nate Burke wrote: >> > 'Connection has been Unusable for several days' = Normal streaming >> > patterns until an hour ago. >> > >> > 'I don't know why the radio is offline' = >> > Self/husband/child/pet/landscaper cut the cable outside. >> > >> > 'It just stopped working' = new roof was installed >> > >> > On 7/23/2020 8:23 AM, Ron M. wrote: >> > > "The internet is down" = I can't get to my one specific >> > > (blog/porn/political/etc) website. I can get to everything else, just >> > > not that one site. >> > > >> > > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman >> > > <j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com>> wrote: >> > > >> > > "I've got nothing" = My DirectTV doesn't work, but my cell phone >> > > works, husbands phone and tablet works, all four kids are watching >> > > 2 video streams each >> > > >> > > Josh Luthman >> > > Office: 937-552-2340 >> > > Direct: 937-552-2343 >> > > 1100 Wayne St >> > > Suite 1337 >> > > Troy, OH 45373 >> > > >> > > >> > > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones >> > > <thatoneguyst...@gmail.com <mailto:thatoneguyst...@gmail.com>> wrote: >> > > >> > > I've had old men start reading the label on the poe to me and >> > > it takes a bit to understand what they're telling me cause I >> > > cant even see most of it. Amazing to me. >> > > >> > > Also >> > > >> > > Right next to the router: 3 rooms over through a refrigerator >> > > behind a tv. >> > > >> > > <insert scrap online service> says your internet is too slow: >> > > Patel, I mean Roy from tech support doesnt even know what the >> > > service is he is supporting >> > > >> > > I didnt touch anything since it was installed: I moved every >> > > wire and managed to make my cordless phone power supply cord >> > > fit in the router >> > > >> > > That's the way your techs left it: I am a liar >> > > >> > > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett >> > > <dmmoff...@gmail.com <mailto:dmmoff...@gmail.com>> wrote: >> > > >> > > Modem = a box with blinky lights. >> > > >> > > Router = a box with blinky lights. >> > > >> > > Hub = a box with blinky lights. >> > > >> > > Switch = a box with blink lights. >> > > >> > > You don't know what it is until they read the words on it >> > > and tell you it's the Linksy. >> > > >> > > On 7/22/2020 6:47 PM, Ken Hohhof wrote: >> > >> I think we need one. For example, >> > >> >> > >> Satellite = antenna (e.g. you put a satellite on my roof) >> > >> >> > >> Cable = TV (e.g. where do I plug in the cable) >> > >> >> > >> WiFi = Internet >> > >> >> > >> Booster = range extender >> > >> >> > >> Linsky = router (also Link System) >> > >> >> > >> Slow as dialup = meaningless, nobody remembers dialup >> > > >> > > -- >> > > AF mailing list >> > > AF@af.afmug.com <mailto:AF@af.afmug.com> >> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > >> > > -- >> > > AF mailing list >> > > AF@af.afmug.com <mailto:AF@af.afmug.com> >> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > >> > > -- >> > > AF mailing list >> > > AF@af.afmug.com <mailto:AF@af.afmug.com> >> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> >> >> >> >> >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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