I would assume that Akamai will not be helpful and that you should continue to investigate on the customer side.
What do the connection tracking tables in their router say? ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ----- Original Message ----- From: "Mark - Myakka Technologies" <m...@mailmt.com> To: "AnimalFarm Microwave Users Group" <af@af.afmug.com> Sent: Monday, June 17, 2019 11:36:57 AM Subject: Re: [AFMUG] akamai contact Re: [AFMUG] akamai contact Joe, Most of the time that is the route I would go, but this is a special case. -- Best regards, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com ------ Monday, June 17, 2019, 12:34:30 PM, you wrote: So something on the customer's network is requesting that data stream. I mean, personally, the process of elimination with the customer seems a whole lot easier then getting in contact with Akamai, but that is just me. I would go as far as changing the wireless credentials on the router, unplug everything, and then plug everything back in one at a time/connect everything one at a time until the stream resumes. On Mon, Jun 17, 2019 at 11:26 AM Mark - Myakka Technologies < m...@mailmt.com > wrote: Joe, We still track usage per customer. We no longer have hard limits, but we still have soft limits on our system. Customers will get e-mails as they approach these limits. This one customer called because he got an email. After looking at his data we determined that he was downloading almost 1GB/hour of traffic 24/7. Basically a leaky faucet. I tracked it down to one IP address. Had him check the usual stuff like streaming devices left on, no luck. Gave him a new IP address, kept going. Now I'm blocking it in my firewall, but it is still trying to send him stuff. I have no idea. I know something on his system must be requesting it, but he has no clue. Just sent akamai an email with sample log entries, we'll see what comes back. -- Best regards, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com ------ Monday, June 17, 2019, 12:15:27 PM, you wrote: Do you think this customer is getting a stream of data they did not request? On Mon, Jun 17, 2019 at 11:07 AM Mark - Myakka Technologies < m...@mailmt.com > wrote: Mike, Thanks, I'll give this a shot and see what I can get. Probably going to regret going down this rabbit hole. -- Best regards, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com ------ Monday, June 17, 2019, 12:00:37 PM, you wrote: You're not going to find one entity using any of their IPs. Calling will almost never get you anywhere with a tech company. https://www.akamai.com/us/en/support/end-user-faq.jsp Look at the bottom for abuse contact information. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP From: "Mark - Myakka Technologies" < m...@mailmt.com > To: af@af.afmug.com Sent: Monday, June 17, 2019 10:53:27 AM Subject: [AFMUG] akamai contact Anyone have a akamai contact. I have a customer getting a steady stream of data from an IP address that resolves back to them. Currently blocking the address for the customer, but that is not a long term solution. Would like to figure out who or what at akamai is using that address. Tried calling them, but got nowhere fast. -- Thanks, Mark mailto: m...@mailmt.com Myakka Technologies, Inc. www.Myakka.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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