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So something on the customer's network is requesting that data stream. I mean, personally, the process of elimination with the customer seems a whole lot easier then getting in contact with Akamai, but that is just me.
I would go as far as changing the wireless credentials on the router, unplug everything, and then plug everything back in one at a time/connect everything one at a time until the stream resumes.
On Mon, Jun 17, 2019 at 11:26 AM Mark - Myakka Technologies <m...@mailmt.com> wrote:
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Joe,
We still track usage per customer. We no longer have hard limits, but we still have soft limits on our system. Customers will get e-mails as they approach these limits. This one customer called because he got an email. After looking at his data we determined that he was downloading almost 1GB/hour of traffic 24/7. Basically a leaky faucet. I tracked it down to one IP address. Had him check the usual stuff like streaming devices left on, no luck. Gave him a new IP address, kept going. Now I'm blocking it in my firewall, but it is still trying to send him stuff. I have no idea. I know something on his system must be requesting it, but he has no clue.
Just sent akamai an email with sample log entries, we'll see what comes back.
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Best regards,
Mark mailto:m...@mailmt.com
Myakka Technologies, Inc.
www.Myakka.com
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Monday, June 17, 2019, 12:15:27 PM, you wrote:
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Do you think this customer is getting a stream of data they did not request?
On Mon, Jun 17, 2019 at 11:07 AM Mark - Myakka Technologies <m...@mailmt.com> wrote:
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