Title: Re: [AFMUG] akamai contact
Joe,

We still track usage per customer.  We no longer have hard limits, but we still have soft limits on our system.  Customers will get e-mails as they approach these limits.  This one customer called because he got an email.  After looking at his data we determined that he was downloading almost 1GB/hour of traffic 24/7.  Basically a leaky faucet.  I tracked it down to one IP address.  Had him check the usual stuff like streaming devices left on, no luck.  Gave him a new IP address, kept going.  Now I'm blocking it in my firewall, but it is still trying to send him stuff.  I have no idea.  I know something on his system must be requesting it, but he has no clue.  

Just sent akamai an email with sample log entries, we'll see what comes back.



--
Best regards,
Mark                            
mailto:m...@mailmt.com

Myakka Technologies, Inc.
www.Myakka.com

------

Monday, June 17, 2019, 12:15:27 PM, you wrote:


Do you think this customer is getting a stream of data they did not request?



On Mon, Jun 17, 2019 at 11:07 AM Mark - Myakka Technologies <
m...@mailmt.com> wrote:

Mike,

Thanks,  I'll give this a shot and see what I can get.  Probably going to regret going down this rabbit hole.


--
Best regards,
Mark                            
mailto:m...@mailmt.com

Myakka Technologies, Inc.
www.Myakka.com

------

Monday, June 17, 2019, 12:00:37 PM, you wrote:


You're not going to find one entity using any of their IPs.

Calling will almost never get you anywhere with a tech company.

https://www.akamai.com/us/en/support/end-user-faq.jsp Look at the bottom for abuse contact information.



-----
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP





From: "Mark - Myakka Technologies" <m...@mailmt.com>
To:
af@af.afmug.com
Sent: Monday, June 17, 2019 10:53:27 AM
Subject: [AFMUG] akamai contact

Anyone  have  a  akamai  contact.   I have a customer getting a steady
stream  of  data  from  an  IP  address  that  resolves  back to them.
Currently  blocking  the  address  for the customer, but that is not a
long term solution.  Would like to figure out who or what at akamai is
using that address.

Tried calling them, but got nowhere fast.


--

Thanks,
Mark                          mailto:
m...@mailmt.com

Myakka Technologies, Inc.
www.Myakka.com


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