Hi Jack,

Thank you for bringing this issue to our attention.  The problem
appears to be affecting a few users, and the core engineering team is
looking into it now.  I'll update this thread once I have more
information.

Best,
- Eric Koleda, AdWords API Advisor

On Sep 16, 5:24 pm, Jack2006 <jack2...@gmail.com> wrote:
> Dear Adwords API Advisor,
>
> We frequently get this type of error on our large accounts.
>
> Please kindly shed a light.
>
> This is SOAP request (password and token was removed)
>
> <?xml version="1.0" encoding="UTF-8" ?>
> - <SOAP-ENV:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-
> instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/";
> xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/";
> xmlns:xsd="http://www.w3.org/2001/XMLSchema"; SOAP-
> ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";>
> - <SOAP-ENV:Header>
>   <email xsi:type="xsd:string">delldhsfe...@dell.com</email>
>   <password xsi:type="xsd:string">xxxxxxx</password>
>   <useragent xsi:type="xsd:string">Decide DNA System</useragent>
>   <developerToken xsi:type="xsd:string">xxxxxxxx</developerToken>
>   <applicationToken xsi:type="xsd:string">xxxxxxxx</applicationToken>
>   </SOAP-ENV:Header>
> - <SOAP-ENV:Body>
> - <getAllCriteria>
>   <c-gensym16713>1171564384</c-gensym16713>
>   </getAllCriteria>
>   </SOAP-ENV:Body>
>   </SOAP-ENV:Envelope>
>
> This is response from Adwords
>
> - <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/
> envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema";
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
> - <soapenv:Body>
> - <soapenv:Fault>
>   <faultcode>soapenv:Server.generalException</faultcode>
>   <faultstring>An internal error has occurred. Please retry your
> request.</faultstring>
> - <detail>
> - <ns1:fault xmlns:ns1="https://adwords.google.com/api/adwords/v13";>
>   <ns1:code>0</ns1:code>
>   <ns1:message>An internal error has occurred. Please retry your
> request.</ns1:message>
>   </ns1:fault>
>   </detail>
>   </soapenv:Fault>
>   </soapenv:Body>
>   </soapenv:Envelope>
>
> Many thanks,
>
> Jack
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