Dear Adwords API Advisor,

We frequently get this type of error on our large accounts.

Please kindly shed a light.


This is SOAP request (password and token was removed)

<?xml version="1.0" encoding="UTF-8" ?>
- <SOAP-ENV:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-
instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; SOAP-
ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";>
- <SOAP-ENV:Header>
  <email xsi:type="xsd:string">delldhsfe...@dell.com</email>
  <password xsi:type="xsd:string">xxxxxxx</password>
  <useragent xsi:type="xsd:string">Decide DNA System</useragent>
  <developerToken xsi:type="xsd:string">xxxxxxxx</developerToken>
  <applicationToken xsi:type="xsd:string">xxxxxxxx</applicationToken>
  </SOAP-ENV:Header>
- <SOAP-ENV:Body>
- <getAllCriteria>
  <c-gensym16713>1171564384</c-gensym16713>
  </getAllCriteria>
  </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

This is response from Adwords

- <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/
envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
- <soapenv:Body>
- <soapenv:Fault>
  <faultcode>soapenv:Server.generalException</faultcode>
  <faultstring>An internal error has occurred. Please retry your
request.</faultstring>
- <detail>
- <ns1:fault xmlns:ns1="https://adwords.google.com/api/adwords/v13";>
  <ns1:code>0</ns1:code>
  <ns1:message>An internal error has occurred. Please retry your
request.</ns1:message>
  </ns1:fault>
  </detail>
  </soapenv:Fault>
  </soapenv:Body>
  </soapenv:Envelope>

Many thanks,

Jack

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