Hi Robin, Thanks for the reply. We have one CAP. I believe there is something wrong with the library also, but STK level 3 support and two field techs say no... At your next opportunity could you verify the CAP is inventoried by the robot when a tape is inserted and let me know?
Thanks, Wayne -----Original Message----- From: Robin Sharpe [mailto:Robin_Sharpe@;BERLEX.COM] Sent: Tuesday, November 05, 2002 10:16 AM To: [EMAIL PROTECTED] Subject: Re: StorageTek L700E library & TSM question Sounds like there is something wrong with your library. We have an HP 20/700, which is a rebadged STK L700. I'm pretty sure the robot does look at the CAP when we put tapes in without being prompted by TSM. We definitely see tapes in there on the web interface, and checkins work as expected. Do you have one CAP or two? We have two, and it always goes to CAP B (the one on the right) first, for everything. We have another 20/700 at our west coast location, and they have had lots of problems with it... mostly robot/barcode related. Many parts were replaced. They went back-level in firmware to match us. They finally got it stable, but it required many months and intensive involvement of HP "top gun" CE. We started with TSM 4.1 & upgraded to 5.1 on HP-UX server, and the 20/700 worked fone on both (there were new drivers in 5.1 for HP-UX). Robin Sharpe Berlex Labs "Spearman, Wayne" <wmspearman@NOVANTH EALTH.ORG> To: [EMAIL PROTECTED] Sent by: "ADSM: cc: Dist Stor Manager" Subject: <[EMAIL PROTECTED] StorageTek L700E library & TSM question DU> 11/05/02 10:00 AM Please respond to "ADSM: Dist Stor Manager" Hi All, We have a new STK L700e LTO tape library attached to a new AIX TSM server. We are not running ACLS on the library. I can't get the library to accept tapes via the Cartridge Access Point (CAP). We open the door, place a tape in the slot, close the door, and run the checkin command specifying BULK. The process ends in a failure. The robot never looks at the CAP. When we put the tape in the CAP, the robot never inventories the CAP. I find this odd as our IBM 3494 tape libraries always check the CAP when the door is opened to see what has happened. STK support says their library doesn't do this. STK support says TSM has to tell the robot to go check the CAP. I can't find anything in the TSM books that supports this. The STK web GUI never shows tapes in the CAP either. Can anyone help with this dilemma? Thanks, Wayne Spearman Information Technology - Software Systems Engineer Novant Health - Central Services Charlotte, NC Phone: 704-384-7019 Fax: 704-316-9936 email: [EMAIL PROTECTED] This message and any included attachments are from NOVANT HEALTH INC. and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail. Thank you. This message and any included attachments are from NOVANT HEALTH INC. and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail. Thank you.
