Hi Zoltan, Can you provide more details?
- Exact version of Windows and processor architecture, e.g., Windows Server 2008 Standard x86 - Which client version was installed prior to the upgrade, e.g., 7.1.1.2 - What client services are configured, e.g., client scheduler service, CAD and remote client agent (run "dsmcutil list" command to see what is installed) - Were all instances of the client stopped prior to the upgrade, e.g., admin client, command line client, etc.? - Did the installer indicate that a reboot was needed to complete the install? Regards, Andy ____________________________________________________________________________ Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com IBM Tivoli Storage Manager links: Product support: https://www.ibm.com/support/entry/portal/product/tivoli/tivoli_storage_manager Online documentation: http://www.ibm.com/support/knowledgecenter/SSGSG7/landing/welcome_ssgsg7.html Product Wiki: https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Storage%20Manager "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-11-07 13:01:32: > From: Zoltan Forray <zfor...@vcu.edu> > To: ADSM-L@VM.MARIST.EDU > Date: 2016-11-07 13:03 > Subject: Re: Client issues after upgrade > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > I am pretty sure this wasn't a silent install. The OS person responsible > said she stopped the scheduler services, ran the install package > manuallyand went from there. > > On Mon, Nov 7, 2016 at 12:28 PM, Andrew Raibeck <stor...@us.ibm.com> wrote: > > > You do need to install the DLL libraries separately when doing a silent > > install. See > > http://www.ibm.com/support/knowledgecenter/SSGSG7_7.1.6/ > > client/c_inst_winsilent.html > > > > Is there still a problem even when following the doc? > > > > Regards, > > > > Andy > > > > ____________________________________________________________ > > ________________ > > > > Andrew Raibeck | IBM Spectrum Protect Level 3 | stor...@us.ibm.com > > > > IBM Tivoli Storage Manager links: > > Product support: > > https://www.ibm.com/support/entry/portal/product/tivoli/ > > tivoli_storage_manager > > > > Online documentation: > > http://www.ibm.com/support/knowledgecenter/SSGSG7/ > > landing/welcome_ssgsg7.html > > > > Product Wiki: > > https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli% > > 20Storage%20Manager > > > > "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> wrote on 2016-11-07 > > 11:32:25: > > > > > From: Zoltan Forray <zfor...@vcu.edu> > > > To: ADSM-L@VM.MARIST.EDU > > > Date: 2016-11-07 11:39 > > > Subject: Re: Client issues after upgrade > > > Sent by: "ADSM: Dist Stor Manager" <ADSM-L@VM.MARIST.EDU> > > > > > > Can you elaborate on this with an APAR number or webpage/location? > > > > > > On Sat, Nov 5, 2016 at 8:00 AM, Karel Bos <tsm....@gmail.com> wrote: > > > > > > > Those ddl files should have beem installed by ba client install but > > wont. > > > > Known bug will be fixed. Support page is up and local fix points to sub > > > > folder of baclient unpack dir to run the needed setup manually. > > > > > > > > Op 3 nov. 2016 21:25 schreef "Shawn DREW" > > <shawn.d...@us.bnpparibas.com>: > > > > > > > > > I have run into this problem when the install was done using the > > silent > > > > > install automated through a script instead of the GUI install. > > > > > When I redid the install through the GUI, it offered to install those > > MS > > > > > libraries and fixed everything. > > > > > > > > > > You can also perform silent installs of the vcredit*exe binaries as > > well > > > > > if you need to automate it. > > > > > -Shawn > > > > > > > > > > -----Original Message----- > > > > > From: ADSM: Dist Stor Manager [mailto:ADSM-L@VM.MARIST.EDU] On > > Behalf > > Of > > > > > Robert Talda > > > > > Sent: Thursday, November 03, 2016 3:52 PM > > > > > To: ADSM-L@VM.MARIST.EDU > > > > > Subject: Re: [ADSM-L] Client issues after upgrade > > > > > > > > > > Zoltan: > > > > > Just a hunch, but those files sound like the Microsoft > > redistributable > > > > > libraries that are required for the client. So the upgrade consists > > of > > > > > more than just running msiexec; there are a couple of > > vcredist_x86.exe > > > > > calls to make as well. It just feels like those calls were missed. > > > > > > > > > > > > > > > FWIW, > > > > > Robert Talda > > > > > EZ-Backup Systems Engineer > > > > > Cornell University > > > > > +1 607-255-8280 > > > > > r...@cornell.edu > > > > > > > > > > > > > > > This message and any attachments (the "message") is intended solely > > for > > > > > the addressees and is confidential. If you receive this message in > > error, > > > > > please delete it and immediately notify the sender. Any use not in > > accord > > > > > with its purpose, any dissemination or disclosure, either whole or > > > > partial, > > > > > is prohibited except formal approval. The internet can not guarantee > > the > > > > > integrity of this message. BNP PARIBAS (and its subsidiaries) shall > > > > (will) > > > > > not therefore be liable for the message if modified. Please note that > > > > > certain functions and services for BNP Paribas may be performed by > > BNP > > > > > Paribas RCC, Inc. > > > > > > > > > > > > > > > Unless otherwise provided above, this message was sent by BNP > > Paribas, or > > > > > one of its affiliates in Canada, having an office at 1981 McGill > > College > > > > > Avenue, Montreal, QC, H3A 2W8, Canada. To the extent this message is > > > > being > > > > > sent from or to Canada, you may unsubscribe from receiving commercial > > > > > electronic messages by using this link: www.bnpparibas.ca/en/ > > > > unsubscribe/ > > > > > <http://www.bnpparibas.ca/en/unsubscribe/>. See www.bnpparibas.ca < > > > > > http://www.bnpparibas.ca> for more information on BNP Paribas, in > > > > Canada. > > > > > > > > > > > > > > > > > > > > > -- > > > *Zoltan Forray* > > > Spectrum Protect (p.k.a. TSM) Software & Hardware Administrator > > > Xymon Monitor Administrator > > > VMware Administrator (in training) > > > Virginia Commonwealth University > > > UCC/Office of Technology Services > > > www.ucc.vcu.edu > > > zfor...@vcu.edu - 804-828-4807 > > > Don't be a phishing victim - VCU and other reputable organizations will > > > never use email to request that you reply with your password, social > > > security number or confidential personal information. For more details > > > visit http://infosecurity.vcu.edu/phishing.html > > > > > > > > > -- > *Zoltan Forray* > Spectrum Protect (p.k.a. TSM) Software & Hardware Administrator > Xymon Monitor Administrator > VMware Administrator (in training) > Virginia Commonwealth University > UCC/Office of Technology Services > www.ucc.vcu.edu > zfor...@vcu.edu - 804-828-4807 > Don't be a phishing victim - VCU and other reputable organizations will > never use email to request that you reply with your password, social > security number or confidential personal information. For more details > visit http://infosecurity.vcu.edu/phishing.html >
