On Jun 2, 2010, at 02:20, Sigbjorn Lie wrote:
What the hell? I don't have a support contract for my home
machines... I don't feel like this is the right way to go for an
open source project...
Write a letter demanding a refund. Join the OpenSolaris Governing Board.
I'm not sure Oracle's focus is now toward the community, as it is
towards recouping the billions of dollars it paid to buy Sun. There
are many helpful folks on this list (both in and out of Oracle) who
will try to help you, but if you absolutely need support, you need to
pay for it.
And as with any open source software (even things like Samba,
OpenLDAP, etc.) there is no guarantee of support, just mailing lists
and volunteers who do for their own reasons. OpenSolaris without a
contract is the exact same way: there's no guarantees. If you want
support with your distribution, pay Red Hat or SuSE; if you want it
with OpenLDAP, pay someone like Symas; with OpenSolaris, pay Oracle.
Personally I've run into a lot of crappy documentation on Linux and
GNU, and had to turn to online search and trail and error. OpenSolaris
has comparatively much better documentation.
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