Humm, I think I understand what is the problem... Thanks for your confirmation... and advice. Details below:
Our users access to a version of XMLmind which is completely configured, with all required addons (.e.g. the FTP virtual drive addon), including our own addons. In previous versions of XMLmind, we used to check the option "Install add-ons in the XXE installation directory".... so that the add-ons will go to the appropriate location when fetched. But it seems that this option is no more available in XMLmind 10.... So instead, we installed the add-ons in some user's preference directory, and copied them to XXE installation directory manually. This might explain why XMLMind does not "see" the addon during document conversion (although it appears in the addons list). We cannot let end users install the addons themselves, so any other solution is welcome :-), Many thanks for your swift help. Best, Phil. Philippe Nobili Subsurface Imaging - Product Engineering Tel: +33 16447 4090 | Mobile: +33 63756 6441 CGG, 27 avenue Carnot Massy, 91341 – France http://www.cgg.com Please consider the environment before printing. -----Original Message----- From: Hussein Shafie <huss...@xmlmind.com> Sent: Wednesday, June 22, 2022 3:26 PM To: nobili, philippe <philippe.nob...@cgg.com> Cc: xmleditor-support@xmlmind.com Subject: Re: [XXE] XXE 10.0 - writing file using ftp protocol broken ? On 6/22/22 09:44, nobili, philippe wrote: > Dear Mr. Shafie, > > It seems that we are not able to write through ftp protocol after we > upgraded to XXE 10.0. When converting our document (to WebHelp > format) through FTP, we now get this error message: (screenshot) > > If we switch to *XXE 9.4.0* -- using the same proxy settings (“Use > system settings”) -- the document can be written successfully to the > same location. The version of the FTP virtual drive plugin is 2.5.0 on > 9.4.0 and 2.5.0_01 on 10.0. > > That a bit of a blocker for us… we may have missed something though. > > Many thanks as always, for your help and feedback, > I'm sorry but I cannot reproduce this issue using XXE v10.1 (in which the "FTP virtual drive plug-in" is version 2.5.0_02; hence slight changes in it compared to version 2.5.0_01). When I do this: [webhelp_to_ftp1.png] It succeeds with this log: [webhelp_to_ftp2.png] The only way for me to reproduce the issue you describe is to uninstall the "FTP virtual drive plug-in" and restart XXE v10.1, in which case I get the same error as you. See: [webhelp_to_ftp_WHEN_NOT_INSTALLED.png] My suggestions: [1] Using "Help|Install add-ons", please pninstall the plugin, restart XXE, re-install the plugin, restart XXE, just in case. [2] Make sure that the "FTP virtual drive plug-in" is actually installed and working. [a] Take a look at the dialog boxes displayed by "Options|Install Add-ons", "Uninstall" tab and by "Help|About XMLmind XML Editor", "Virtual drive plug-ins" section. [b] Check "File|Use the URL chooser" and then use "File|Folder|Open Folder" to browse your FTP directories. May be this will fail and you'll get a better error message. [3] If [1] and [2] fails, then give XXE v10.1 and its "FTP virtual drive plug-in" v2.5.0_02 a try. [4] If [3] fails, please send me privately (mailto:huss...@xmlmind.com) the content of the "Help|About XMLmind XML Editor" dialog box. May be I'll see something wrong. ________________________________ “This e-mail and any accompanying attachments are confidential. The information is intended solely for the use of the individual to whom it is addressed. Any review, disclosure, copying, distribution, or use of the email by others is strictly prohibited. If you are not the intended recipient, you must not review, disclose, copy, distribute or use this e-mail; please delete it from your system and notify the sender immediately.” -- XMLmind XML Editor Support List xmleditor-support@xmlmind.com http://www.xmlmind.com/mailman/listinfo/xmleditor-support
