That's what I also suspected earlier but cannot point finger to any such errors. StopServices action doesn't give any indication of failure. We are noticing this issue sometimes even when the service is stopped manually before running upgrade. Is there anything particular in the setup log that could tell if the service was marked for deletion and disabled while uninstalling?
I have also copied Heath who thinks it could be related to the MSI not able to write to TrustedInstaller resources. Heath, is there a way to identify if this indeed is the case? Thanks, Sandip -----Original Message----- From: Phil Wilson [mailto:phil.wil...@mvps.org] Sent: Friday, June 07, 2013 8:47 AM To: 'General discussion for Windows Installer XML toolset.' Subject: Re: [WiX-users] Error 1923 - Service fails to install during upgrade What does the StopServices action say about stopping the failing service? There may be something useful there. If you have any code in your apps that starts, stops, reconfigures these services, then take a close look at it. One of the reasons for this issue is that somebody had a handle open to the service when it was being uninstalled, so it gets marked for deletion and disabled. Windows can't install it when it's in that state. I think the MMC services snapin had that bug for a while, and if it's still there them monitoring the situation using that snapin is probably making it worse ;) I'd expect an authoring issue to affect all the services, and be more consistent across machines. Phil -----Original Message----- From: Sandip Shahane [mailto:sandi...@microsoft.com] Sent: Thursday, June 06, 2013 2:46 PM To: wix-users@lists.sourceforge.net Subject: [WiX-users] Error 1923 - Service fails to install during upgrade Hi WIX experts, We are noticing error 1923 as below during upgrade of our product. The repro is not consistent but hitting it with very high frequency. So far, we are seeing it happening on both Win2012 and Win2012 R2 machines. The service installs fine during fresh and repair installation, but fails only during upgrade. The MSI package runs as per-machine and user running upgrade is an administrator on the machine. I don't find any apparent errors about service install failure in the event log, so no clue what the problem is. Heath Stewart mentioned on another forum that this looks to be to do with MSI not able to write to TrustedInstaller resources and is a WIX authoring issue. Could you kindly let me know what the issue with WIX authoring it is and how to fix it? Is this a known issue or if a bug needs to be opened for this issue for this issue? I am using WIX 3.7 and below is the WIX code snippet. Log snippets: MSI (s) (F0:20) [04:25:45:682]: MSI_LUA: Credential prompt not required, user is an admin MSI (s) (F0:20) [04:26:09:073]: Executing op: ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000) MSI (s) (F0:20) [04:26:09:073]: Executing op: ServiceInstall(Name=HealthService,DisplayName=@C:\Program Files\Monitoring Agent\Agent\HealthService.dll,-10500,ImagePath="C:\Program Files\Monitoring Agent\Agent\HealthService.exe",ServiceType=32,StartType=2,ErrorControl=0,,De pendencies=rpcss[~][~][~],,,Password=**********,Description=@C:\Program Files\Monitoring Agent\Agent\HealthService.dll,-10501,,) MSI (s) (F0:20) [04:26:09:088]: Executing op: ServiceInstall(Name=AdtAgent,DisplayName=@C:\Windows\system32\AdtAgent.exe,- 500,ImagePath=C:\Windows\system32\AdtAgent.exe,ServiceType=16,StartType=4,Er rorControl=1,,Dependencies=eventlog[~]dnscache[~][~][~],,StartName=NT AUTHORITY\NetworkService,Password=**********,Description=@C:\Windows\system3 2\AdtAgent.exe,-501,,) Information 1923.Service '@C:\Program Files\Monitoring Agent\Agent\HealthService.dll,-10500' (HealthService) could not be installed. Verify that you have sufficient privileges to install system services. MSI (s) (F0:20) [04:26:09:088]: Executing op: ServiceInstall(Name=System Center Management APM,DisplayName=@C:\Program Files\Monitoring Agent\Agent\APMDOTNETAgent\InterceptSvc.exe,-100,ImagePath="C:\Program Files\Monitoring Agent\Agent\APMDOTNETAgent\InterceptSvc.exe",ServiceType=16,StartType=4,Erro rControl=1,,Dependencies=RPCSS[~][~][~],,StartName=LocalSystem,Password=**** ******,Description=@C:\Program Files\Monitoring Agent\Agent\APMDOTNETAgent\InterceptSvc.exe,-501,,) ... ... ... Property(N): AdminUser = 1 Property(N): MsiTrueAdminUser = 1 ServiceInstall and ServiceControl entries in WIX source for this service looks like below: <ServiceInstall Id="MOMHealthServiceInstall" Name="HealthService" DisplayName="[HEALTH_SERVICE_DISPLAY_NAME]" Type="shareProcess" Start="auto" ErrorControl="ignore" Description="[HEALTH_SERVICE_DESCRIPTION]"> <ServiceDependency Id="rpcss" /> </ServiceInstall> <ServiceControl Id="HealthServiceRemoveUninstall" Name="HealthService" Remove="uninstall" Wait="yes" /> <ServiceControl Id="HealthServiceStopBoth" Name="HealthService" Stop="both" Wait="yes" /> Thanks, Sandip ---------------------------------------------------------------------------- -- How ServiceNow helps IT people transform IT departments: 1. A cloud service to automate IT design, transition and operations 2. Dashboards that offer high-level views of enterprise services 3. 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