Hi WIX experts,
We are noticing error 1923 as below during upgrade of our product. The repro is
not consistent but hitting it with very high frequency. So far, we are seeing
it happening on both Win2012 and Win2012 R2 machines. The service installs fine
during fresh and repair installation, but fails only during upgrade.
The MSI package runs as per-machine and user running upgrade is an
administrator on the machine. I don't find any apparent errors about service
install failure in the event log, so no clue what the problem is.
Heath Stewart mentioned on another forum that this looks to be to do with MSI
not able to write to TrustedInstaller resources and is a WIX authoring issue.
Could you kindly let me know what the issue with WIX authoring it is and how to
fix it? Is this a known issue or if a bug needs to be opened for this issue for
this issue? I am using WIX 3.7 and below is the WIX code snippet.
Log snippets:
MSI (s) (F0:20) [04:25:45:682]: MSI_LUA: Credential prompt not required, user
is an admin
MSI (s) (F0:20) [04:26:09:073]: Executing op:
ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000)
MSI (s) (F0:20) [04:26:09:073]: Executing op:
ServiceInstall(Name=HealthService,DisplayName=@C:\Program Files\Monitoring
Agent\Agent\HealthService.dll,-10500,ImagePath="C:\Program Files\Monitoring
Agent\Agent\HealthService.exe",ServiceType=32,StartType=2,ErrorControl=0,,Dependencies=rpcss[~][~][~],,,Password=**********,Description=@C:\Program
Files\Monitoring Agent\Agent\HealthService.dll,-10501,,)
MSI (s) (F0:20) [04:26:09:088]: Executing op:
ServiceInstall(Name=AdtAgent,DisplayName=@C:\Windows\system32\AdtAgent.exe,-500,ImagePath=C:\Windows\system32\AdtAgent.exe,ServiceType=16,StartType=4,ErrorControl=1,,Dependencies=eventlog[~]dnscache[~][~][~],,StartName=NT
AUTHORITY\NetworkService,Password=**********,Description=@C:\Windows\system32\AdtAgent.exe,-501,,)
Information 1923.Service '@C:\Program Files\Monitoring
Agent\Agent\HealthService.dll,-10500' (HealthService) could not be installed.
Verify that you have sufficient privileges to install system services.
MSI (s) (F0:20) [04:26:09:088]: Executing op: ServiceInstall(Name=System Center
Management APM,DisplayName=@C:\Program Files\Monitoring
Agent\Agent\APMDOTNETAgent\InterceptSvc.exe,-100,ImagePath="C:\Program
Files\Monitoring
Agent\Agent\APMDOTNETAgent\InterceptSvc.exe",ServiceType=16,StartType=4,ErrorControl=1,,Dependencies=RPCSS[~][~][~],,StartName=LocalSystem,Password=**********,Description=@C:\Program
Files\Monitoring Agent\Agent\APMDOTNETAgent\InterceptSvc.exe,-501,,)
...
...
...
Property(N): AdminUser = 1
Property(N): MsiTrueAdminUser = 1
ServiceInstall and ServiceControl entries in WIX source for this service looks
like below:
<ServiceInstall
Id="MOMHealthServiceInstall"
Name="HealthService"
DisplayName="[HEALTH_SERVICE_DISPLAY_NAME]"
Type="shareProcess"
Start="auto"
ErrorControl="ignore"
Description="[HEALTH_SERVICE_DESCRIPTION]">
<ServiceDependency Id="rpcss" />
</ServiceInstall>
<ServiceControl Id="HealthServiceRemoveUninstall"
Name="HealthService" Remove="uninstall" Wait="yes" />
<ServiceControl Id="HealthServiceStopBoth" Name="HealthService"
Stop="both" Wait="yes" />
Thanks,
Sandip
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