Not sure if this has been mentioned, but one of the gotchas is that the previous version of the install might be installed per-user instead of per-machine. A per-machine install will not upgrade a per user (and vice versa) so you get two entries in ARP. That's an InstallShield log, not an MSI log, but "not related" might be trying to tell you it's not the same install context as the incoming one.
I vaguely recall that InstallShield tries to be clever in this area, that's why that code is called SetAllUsers. When you do an upgrade I think it might make an effort to match ALLUSERS with the installed product it found (so you can do the upgrade). If anything is going on there, it's an InstallShield thing. Clearly you need to put versions in your Upgrade table that match the versions you want to upgrade, as InstallShield is using those records to figure out what upgrade it will do. Phil W -----Original Message----- From: Ian Brooke [mailto:ianbro...@hotmail.com] Sent: Tuesday, May 08, 2012 8:35 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Add/remove Programs I'm sorry to keep going on about this problem. Despite the various suggestions (some of which I have to admit were over my head!) I am still uncertain where this problem lies, there seems to be various candidates - a problem with the original install, a problem with Installshield or a problem with Windows Installer. The second of these I could I believe fix by switching to WiX, the others I could not. I went through the InstallLog from the latest attempt and found this section: Begin SetAllUsers() InstallShield 9:22:28: Getting records from Upgrade table InstallShield 9:22:28: UpgradeCode: {B6888838-F1BE-45AC-B27A-BE69104843CF} MinVersion: MaxVersion: Language: 1033 Attributes: 1024 InstallShield 9:22:28: Checking related product {030062FD-BFBE-4443-A22A-668F27A8D718} InstallShield 9:22:28: AppName {030062FD-BFBE-4443-A22A-668F27A8D718} 1033 7.0.2 ***Not Related*** InstallShield 9:22:28: No related products for UpgradeCode {B6888838-F1BE-45AC-B27A-BE69104843CF} found InstallShield 9:22:28: UpgradeCode: {B6888838-F1BE-45AC-B27A-BE69104843CF} MinVersion: 7.1.0 MaxVersion: Language: Attributes: 2 InstallShield 9:22:28: Checking related product {030062FD-BFBE-4443-A22A-668F27A8D718} InstallShield 9:22:28: No related products for UpgradeCode {B6888838-F1BE-45AC-B27A-BE69104843CF} found InstallShield 9:22:28: End SetAllUsers() To me that "***Not Related***" seems significant! But I don't know why it's saying this. I was previously specifying Min and a Max version number with Min=7.0.0 and Max=7.0.3 but this wasn't working so I removed them to see if it would help, it didn't. Can anyone tell me what "Attributes: 1024" means and is this likely to affect anything? I really don't know why the new version 7.1.0 is shown with a blank language code as one was specified. Is that the cause? More importantly, can anyone tell me if this looks like an issue that I could fix by switching to WiX? Many thanks Ian -----Original Message----- From: Ian Brooke Sent: Tuesday, May 08, 2012 7:22 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Add/remove Programs Thanks for your reply Neil, I'm not aware of a "Package Code" in Installshield, however the Product Code has changed and the Version number has changed (from 7.0.2 to 7.0.4) and the Upgrade Code has remained the same so I have no idea what's going on. Sounds as though it's an Installshield problem though rather than one with the Windows Installer. Looks like I'm going to have to spend the time to switch it to WiX, not something I wanted to do at this moment in time :( Ian -----Original Message----- From: Neil Sleightholm Sent: Tuesday, May 08, 2012 12:26 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Add/remove Programs That is supported by Windows Installer and shouldn't be happening if your MSI is setup correctly even in Installshield. For a major upgrade you need to change the Package code, Product code and version and leave the Upgrade code the same. WiX 3.5 makes this easy to setup http://wix.sourceforge.net/manual-wix3/major_upgrade.htm, http://www.joyofsetup.com/2010/01/16/major-upgrades-now-easier-than-ever/ Here is the setup for v3 http://neilsleightholm.blogspot.co.uk/2009/01/wix-script-for-major-upgrades.html Neil -----Original Message----- From: Ian Brooke [mailto:ianbro...@hotmail.com] Sent: 08 May 2012 01:38 To: General discussion for Windows Installer XML toolset. Subject: [WiX-users] Add/remove Programs I hope you don't mind this slightly unusual question! We have a product currently installed by Installshield (Express 2012) which we are considering switching to WiX but don't really want to spend the time doing that if it doesn't solve our problem. What I really need to determine is if this is standard Windows Installer behaviour or, if I can stop it happening by switching to WiX. Here's the problem - We are creating an msi embedded exe which is intended to either upgrade an existing version if one exists on the target computer otherwise do a full install. The upgrade has a new Product Code but the existing Upgrade Code. Both the upgrade and install appear to work fine, except.... Problem 1. After an upgrade if we check Add/Remove Programs there are 2 entries, one for the old version and one for the new one. Problem 2. After an upgrade I can use the old version uninstall entry and that works Ok and leaves the new version Ok. However, if I then uninstall the new version it leaves an empty application folder (which was originally created by the old version install) under Program Files(x86). I'd really like to stop both of these happening. Thanks for any advise. ------------------------------------------------------------------------------ Live Security Virtual Conference Exclusive live event will cover all the ways today's security and threat landscape has changed and how IT managers can respond. Discussions will include endpoint security, mobile security and the latest in malware threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Live Security Virtual Conference Exclusive live event will cover all the ways today's security and threat landscape has changed and how IT managers can respond. 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