Thanks for your reply Neil,
I'm not aware of a "Package Code" in Installshield, however the Product Code 
has changed and the Version number has changed (from 7.0.2 to 7.0.4) and the 
Upgrade Code has remained the same so I have no idea what's going on. 
Sounds as though it's an Installshield problem though rather than one with 
the Windows Installer.

Looks like I'm going to have to spend the time to switch it to WiX, not 
something I wanted to do at this moment in time :(

Ian



-----Original Message----- 
From: Neil Sleightholm
Sent: Tuesday, May 08, 2012 12:26 AM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] Add/remove Programs

That is supported by Windows Installer and shouldn't be happening if your 
MSI is setup correctly even in Installshield. For a major upgrade you need 
to change the Package code, Product code and version and leave the Upgrade 
code the same.

WiX 3.5 makes this easy to setup 
http://wix.sourceforge.net/manual-wix3/major_upgrade.htm, 
http://www.joyofsetup.com/2010/01/16/major-upgrades-now-easier-than-ever/

Here is the setup for v3 
http://neilsleightholm.blogspot.co.uk/2009/01/wix-script-for-major-upgrades.html

Neil

-----Original Message-----
From: Ian Brooke [mailto:ianbro...@hotmail.com]
Sent: 08 May 2012 01:38
To: General discussion for Windows Installer XML toolset.
Subject: [WiX-users] Add/remove Programs

I hope you don't mind this slightly unusual question!

We have a product currently installed by Installshield (Express 2012) which 
we are considering switching to WiX but don't really want to spend the time 
doing that if it doesn't solve our problem.

What I really need to determine is if this is standard Windows Installer 
behaviour or, if I can stop it happening by switching to WiX.

Here's the problem - We are creating an msi embedded exe which is intended 
to either upgrade an existing version if one exists on the target computer 
otherwise do a full install.  The upgrade has a new Product Code but the 
existing Upgrade Code.  Both the upgrade and install appear to work fine, 
except....

Problem 1.  After an upgrade if we check Add/Remove Programs there are 2 
entries, one for the old version and one for the new one.

Problem 2.  After an upgrade I can use the old version uninstall entry and 
that works Ok and leaves the new version Ok.  However, if I then uninstall 
the new version it leaves an empty application folder (which was originally 
created by the old version install) under Program Files(x86).

I'd really like to stop both of these happening.

Thanks for any advise.


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