Thanks everyone. I will point out replacing the msi and see what feedback I get.
Tim On Fri, Jan 28, 2011 at 5:40 AM, Rob Mensching <r...@robmensching.com> wrote: > Verbose log file should explain why the source was necessary. There are all > kinds of things that can require the source. > > On Fri, Jan 28, 2011 at 2:24 AM, Pally Sandher <pally.sand...@iesve.com > >wrote: > > > You should be able to use "msiexec /fv [original.msi]" to recache the > > source although it would also run a repair of the installation. > > > > The root of the problem is the missing cached MSI. You need to fix that > > to be able to uninstall as otherwise Windows Installer has no idea what > > to actually uninstall when your RemoveExistingProducts is scheduled. > > > > I've seen this happen when users run disk cleanup/space recovery > > programs. Some of the extremely badly written ones delete the MSI's > > cached by Windows Installer because they assume they know better than > > the Windows Installer team. > > > > > > Palbinder Sandher > > Software Deployment & IT Administrator > > T: +44 (0) 141 945 8500 <tel:+441419458500> > > F: +44 (0) 141 945 8501 <tel:+441419458501> > > > > http://www.iesve.com > > **Design, Simulate + Innovate with the <Virtual Environment>** > > Integrated Environmental Solutions Limited. Registered in Scotland No. > > SC151456 > > Registered Office - Helix Building, West Of Scotland Science Park, > > Glasgow G20 0SP > > Email Disclaimer > > > > -----Original Message----- > > From: Tim Haloun [mailto:thal...@google.com] > > Sent: 27 January 2011 20:08 > > To: wix-users@lists.sourceforge.net > > Subject: [WiX-users] Error 1612 in RemoveExistingProducts Prevents > > Upgradesor Uninstalls > > > > Hi, > > > > A small proportion of our users are reporting the following failure. > > Unfortunately as far as I can tell it is a terminal situation so the > > proportion is likely to simply grow. The full msiexec logs contain > > these > > lines: > > > > Action start 15:23:53: RemoveExistingProducts. > > MSI (s) (14:68) [15:23:54:464]: Product: <PRODUCT> -- Error 1714. The > > older version of <PRODUCT> cannot be removed. Contact your technical > > support group. System Error 1612. > > > > Error 1714. The older version of <PRODUCT> cannot be removed. Contact > > your technical support group. System Error 1612. > > Action ended 15:23:54: RemoveExistingProducts. Return value 3. > > Action ended 15:23:54: INSTALL. Return value 3. > > > > Error 1612 means "The installation source for this product is not > > available". I'm trying to understand what that means. I thought that > > the windows installer system cached all msis somewhere so that they > > could be run when the user wants to uninstall? Or, could an individual > > keypath element be missing or missing read permissions? Is there > > documentaion explaining the causes or workarounds for this state? > > > > If I could even find manual steps to remove my product from the list of > > installed programs so that a new installation overwrote and replaced any > > missing "installation source", that would be good enough. Several > > cleanup tools for removing orphaned installs like that existed, but this > > is not really their intended use. > > > > > > Thanks! > > Tim > > ------------------------------------------------------------------------ > > ------ > > Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! > > Finally, a world-class log management solution at an even better > > price-free! > > Download using promo code Free_Logger_4_Dev2Dev. Offer expires February > > 28th, so secure your free ArcSight Logger TODAY! > > http://p.sf.net/sfu/arcsight-sfd2d > > _______________________________________________ > > WiX-users mailing list > > WiX-users@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/wix-users > > > > > > > > > > > ------------------------------------------------------------------------------ > > Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! > > Finally, a world-class log management solution at an even better > > price-free! > > Download using promo code Free_Logger_4_Dev2Dev. Offer expires > > February 28th, so secure your free ArcSight Logger TODAY! > > http://p.sf.net/sfu/arcsight-sfd2d > > _______________________________________________ > > WiX-users mailing list > > WiX-users@lists.sourceforge.net > > https://lists.sourceforge.net/lists/listinfo/wix-users > > > > > > > -- > virtually, Rob Mensching - http://RobMensching.com LLC > > ------------------------------------------------------------------------------ > Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! > Finally, a world-class log management solution at an even better > price-free! > Download using promo code Free_Logger_4_Dev2Dev. Offer expires > February 28th, so secure your free ArcSight Logger TODAY! > http://p.sf.net/sfu/arcsight-sfd2d > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
