They are cached in \windows\installer, but sometimes people remove these files because they believe thay are trash. However there was a recent thread here with a similar uninstall problem, and perhaps Windows being unable to access files in that folder.
Phil Wilson -----Original Message----- From: Tim Haloun [mailto:thal...@google.com] Sent: Thursday, January 27, 2011 12:08 PM To: wix-users@lists.sourceforge.net Subject: [WiX-users] Error 1612 in RemoveExistingProducts Prevents Upgrades or Uninstalls Hi, A small proportion of our users are reporting the following failure. Unfortunately as far as I can tell it is a terminal situation so the proportion is likely to simply grow. The full msiexec logs contain these lines: Action start 15:23:53: RemoveExistingProducts. MSI (s) (14:68) [15:23:54:464]: Product: <PRODUCT> -- Error 1714. The older version of <PRODUCT> cannot be removed. Contact your technical support group. System Error 1612. Error 1714. The older version of <PRODUCT> cannot be removed. Contact your technical support group. System Error 1612. Action ended 15:23:54: RemoveExistingProducts. Return value 3. Action ended 15:23:54: INSTALL. Return value 3. Error 1612 means "The installation source for this product is not available". I'm trying to understand what that means. I thought that the windows installer system cached all msis somewhere so that they could be run when the user wants to uninstall? Or, could an individual keypath element be missing or missing read permissions? Is there documentaion explaining the causes or workarounds for this state? If I could even find manual steps to remove my product from the list of installed programs so that a new installation overwrote and replaced any missing "installation source", that would be good enough. Several cleanup tools for removing orphaned installs like that existed, but this is not really their intended use. Thanks! Tim ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys plc, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please go to http://www.invensys.com/legal/default.asp?top_nav_id=77&nav_id=80&prev_id=77. You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
