Verbose log file should explain why the source was necessary. There are all kinds of things that can require the source.
On Fri, Jan 28, 2011 at 2:24 AM, Pally Sandher <pally.sand...@iesve.com>wrote: > You should be able to use "msiexec /fv [original.msi]" to recache the > source although it would also run a repair of the installation. > > The root of the problem is the missing cached MSI. You need to fix that > to be able to uninstall as otherwise Windows Installer has no idea what > to actually uninstall when your RemoveExistingProducts is scheduled. > > I've seen this happen when users run disk cleanup/space recovery > programs. Some of the extremely badly written ones delete the MSI's > cached by Windows Installer because they assume they know better than > the Windows Installer team. > > > Palbinder Sandher > Software Deployment & IT Administrator > T: +44 (0) 141 945 8500 > F: +44 (0) 141 945 8501 > > http://www.iesve.com > **Design, Simulate + Innovate with the <Virtual Environment>** > Integrated Environmental Solutions Limited. Registered in Scotland No. > SC151456 > Registered Office - Helix Building, West Of Scotland Science Park, > Glasgow G20 0SP > Email Disclaimer > > -----Original Message----- > From: Tim Haloun [mailto:thal...@google.com] > Sent: 27 January 2011 20:08 > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] Error 1612 in RemoveExistingProducts Prevents > Upgradesor Uninstalls > > Hi, > > A small proportion of our users are reporting the following failure. > Unfortunately as far as I can tell it is a terminal situation so the > proportion is likely to simply grow. The full msiexec logs contain > these > lines: > > Action start 15:23:53: RemoveExistingProducts. > MSI (s) (14:68) [15:23:54:464]: Product: <PRODUCT> -- Error 1714. The > older version of <PRODUCT> cannot be removed. Contact your technical > support group. System Error 1612. > > Error 1714. The older version of <PRODUCT> cannot be removed. Contact > your technical support group. System Error 1612. > Action ended 15:23:54: RemoveExistingProducts. Return value 3. > Action ended 15:23:54: INSTALL. Return value 3. > > Error 1612 means "The installation source for this product is not > available". I'm trying to understand what that means. I thought that > the windows installer system cached all msis somewhere so that they > could be run when the user wants to uninstall? Or, could an individual > keypath element be missing or missing read permissions? Is there > documentaion explaining the causes or workarounds for this state? > > If I could even find manual steps to remove my product from the list of > installed programs so that a new installation overwrote and replaced any > missing "installation source", that would be good enough. Several > cleanup tools for removing orphaned installs like that existed, but this > is not really their intended use. > > > Thanks! > Tim > ------------------------------------------------------------------------ > ------ > Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! > Finally, a world-class log management solution at an even better > price-free! > Download using promo code Free_Logger_4_Dev2Dev. Offer expires February > 28th, so secure your free ArcSight Logger TODAY! > http://p.sf.net/sfu/arcsight-sfd2d > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > > > > > ------------------------------------------------------------------------------ > Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! > Finally, a world-class log management solution at an even better > price-free! > Download using promo code Free_Logger_4_Dev2Dev. Offer expires > February 28th, so secure your free ArcSight Logger TODAY! > http://p.sf.net/sfu/arcsight-sfd2d > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > > -- virtually, Rob Mensching - http://RobMensching.com LLC ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
