Thanks Karl, We only get the consumer (who is clueless) on our network, so a traceback I can't open a ticket on that call. I would need to see the bad-actor traffic, which I do not.
On Fri, Nov 6, 2020 at 11:38 AM Karl Douthit <[email protected]> wrote: > Sounds like you have either: > > A) The group making the calls are trying to get live people, and when > they leave a message they are leaving a "real" call back number in an > attempt to play at being legitimate, even if that number does not go back > to them. > > or > > B) The group making the calls were giving a random / bad / incorrect > number to use. > > Either way, I'd request a traceback from your inbound trunks that the call > came in on and see if the process can work its way back to the originator > of the call. You can also file a complaint with the FCC but that will take > longer to get processed. Or do both. > > In the meantime if this is becoming an issue, you could perhaps put a rule > for your customer that "unknown" gets routed into an IVR or voicemail > bucket for validation later on. > > On Fri, Nov 6, 2020 at 8:30 AM Christopher Aloi <[email protected]> wrote: > >> Hey All, >> >> We have observed multiple reports of our business customer telephone >> numbers being used by a bad actor leaving messages for consumers. The >> consumers receiving the call do not have a direct relationship with us. >> The bad actor presents “unknown” as the caller-id and leaves a harsh >> message asking for personal information and demanding a call back (illegal >> sounding collector call). The number the bad actor leaves to be called >> back (in a verbal message) is owned by one of our business customers. So, >> the response to the “bad” call goes back to the legit company. The >> consumer calls our business customer back and explains the message, the >> business customer has no record of an outbound call to the consumer and is >> perplexed by the call. >> >> We have a few customers impacted by this and in every instance we have no >> record of the outbound (bad actor) call leaving our network. I can’t >> figure out the scam here, they aren’t pumping traffic and the call goes >> back to the legit business, leaving no opportunity for the bad actor to >> engage with the consumer. Anyone have any thoughts? >> _______________________________________________ >> VoiceOps mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/voiceops >> > > > -- > > Karl Douthit > > 10572 Calle Lee #123 > > Los Alamitos Ca. 90720 > > (562) 257-3590 (Desk) > > (562) 824-0757 <%28562%29%20827-0757> (Mobile) > > *www.piratel.com <http://www.piratel.com/>* >
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