Any possibility that someone out there specifically has it out for your customer, and hopes to inundate them with calls from bewildered consumers?
— Sent from mobile, with due apologies for brevity and errors. > On Nov 6, 2020, at 11:30 AM, Christopher Aloi <[email protected]> wrote: > > > Hey All, > > We have observed multiple reports of our business customer telephone numbers > being used by a bad actor leaving messages for consumers. The consumers > receiving the call do not have a direct relationship with us. The bad actor > presents “unknown” as the caller-id and leaves a harsh message asking for > personal information and demanding a call back (illegal sounding collector > call). The number the bad actor leaves to be called back (in a verbal > message) is owned by one of our business customers. So, the response to the > “bad” call goes back to the legit company. The consumer calls our business > customer back and explains the message, the business customer has no record > of an outbound call to the consumer and is perplexed by the call. > > We have a few customers impacted by this and in every instance we have no > record of the outbound (bad actor) call leaving our network. I can’t figure > out the scam here, they aren’t pumping traffic and the call goes back to the > legit business, leaving no opportunity for the bad actor to engage with the > consumer. Anyone have any thoughts? > _______________________________________________ > VoiceOps mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list [email protected] https://puck.nether.net/mailman/listinfo/voiceops
