I have to wonder why people feel the need to hide in shadows in order to
catch people in the act when it might actually be easier to eliminate the
act altogether.
It sounds to me like you are in a tough situation. I want to make it clear
that this is the only reason I am willing to present some non-VNC related
alternatives at this time.
The following is a non-technical people-oriented plan that should reduce,
if not eliminate any related issues you are experiencing within a
relatively short period of time:
1) Get permission first - Make everyone sign an acceptable use policy. This
should include their acknowledgement and acceptance of the consequences for
breaking the rules which should be listed. Make sure they accept the fact
that they can be monitored anytime. If they don't read what they sign, it's
their problem. You can justify this new out-of-the-blue requirement by
stating that you need to deal with problems immediately or else risk
increasing tuitions and fees for students and decreasing take-home pay for
employees.
2) Publicize - Make sure everyone knows it when someone gets caught for
purposefully breaks the agreement. Be *sure* it was done on purpose and not
just an accident. Failure to follow though with this particular step is the
main cause for ongoing abuse.
3) Raise awareness - Stop trying to hide your efforts to monitor people. In
fact, I would suggest that if anything, you try to make it at least appear
that they are being monitored all the time. If they know they are being
watched, they will be less likely to do anything wrong. It also means less
work for you since a) you don't have to deal with them after their caught
and b) you don't have to repair the damage. If you can't monitor everyone
at the same time, why not forget VNC all together and just stick little
fake active VNC icons on all your task bars? Make sure that your
employees/students know just how much of their potential pay raise or
tuition is going towards constantly fixing and maintaining the computer
systems.
4) Enlist Help - Offer incentives and rewards for people blowing the
whistle on offenders. If there is a reduction in costs after implementing
this plan, offer some kind of financial bonus for overall system cost
reduction. After all, if it's not costing you as much to maintain the
system, you won't loose anything by simply reallocating the money you would
have spent. On the other hand, if it's not costing you enough to make it
worthwhile (keep in mind the psychological factor as well), maybe you just
didn't really need VNC to monitor in the first place. If people are getting
around your security measures, offer to enlist their help to tighten
security *BEFORE* they break the rules. Never reward someone for breaking
the acceptable use policy by offering them a deal.
People love to have responsibilities but hate to be responsible. Not all
solutions involve technology. In this case, the problem isn't with the
technology, it's with the people. So try applying people solutions to your
problem.
Michael Milette
At 12:45 PM 2000-12-29 +0100, you wrote:
>object : "ethical" for use of VNC
>
>I completely agree with the position of many members of this list about the
>use of VNC that forbidden to "spy" anybody on a network, of course !
>it's a look on private life as read a mail of somebody or have look to his
>neighborhood ...
>But the problem is different and we have to replace it in its own reality :
>As I said clearly, It's a school where there is a network of PC to use
>internet only for the pupils who are not authorized to create mails, or
>write personal documents.
>They are only authorized to visit with their teacher some sites for works
>with their groups that's all ...!
>But some pupils break the system, go to forbidden site (like XXX, or
>dangerous
>political site and many others ..) and of course the school cannot accept
>it.
>So in this particular case it's not "spy" to use VNC to have a look on what
>are doing the pupils.
>Allready, since 2 weeks that the network is installed, we had a lot of
>problems :
>delete of system files, try to know the password, writing of insults on
>teachers,
>It's not the objective of this network ...
>VNC is the only way to stop these desagreements.
>Last remark : in England, we read in the newpapers, that a new law has been
>voted by the British Government, authorizing the companies or administration
>and even on private PC, to have a look on what doing the employees on
>internet !
>... What answer the people in england about this "spy" ?
>I hope now that my position about "to hide vnc logo" will have a better
>comprehension.
>See You !
>Antoine Wachi
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