To avoid firewall problems, you may need to run an EchoVNC server or something similar to avoid having to punch through firewalls.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Field, Tom Sent: Wednesday, December 14, 2005 6:55 PM To: vnc-list@realvnc.com Subject: VNC for Customer Help-desk application We are currently using WebEx to support customers running our Windows application. There are lots of reasons we want to move to VNC: WebEx isn't cheap, has far more capacity than we need, and installs their activex component in IE, which requires SP2 users to spot and confirm the IE activex security warning, and at times, change IE security settings. Installing the WebEx Java server requires administrators rights. WebEx is slow to load on the user's machine and, from what we've seen of VNC, may be slower in mouse and screen updates, etc. etc. We're thinking of migrating to VNC, using SmartCode's ActiveX component on our customers' machines, and then realvnc client on ten support engineers' desks. Planning ahead, we built a function into our application in the field so that when a user hits a function key, it downloads a customer specific data file and/or exe from the corporate server. (The data file is created at the time of the call and can contain an IP address, etc...) We're hoping to use this capacity to install on the customer's machine the activex server and then establish communication with a help desk client. We'd like this to be a totally hands-off process for our customers, with everything being done by our application. Is our expectation of VNC realistic? What's the probability that we can use a vanilla configuration that will run without firewall problems on most corporate servers (without opening ports)? What would that configuration be? Are there other solutions besides the SmartCode ActiveX that we should consider? We don't want the user to face any third-party UI, or do any configuring. Any web sites that any of you would suggest to learn further about the issues we're facing. Sorry for the long-winded email. I hope this list is an appropriate place for a newbie post like this. Tom _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
