Tom, Have you checked out the UltraVNC single click server yet? You, the admin, create an exe with their tool that connects back to your computer when they double-click on it.
It's really a no brainer for the end users because all that they have to do is double-click on an icon on their computers and the single-click client that you created connects back to your admin computer. Steve Bostedor -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Field, Tom Sent: Thursday, December 15, 2005 12:57 PM To: vnc-list@realvnc.com Subject: RE: VNC for Customer Help-desk application You guys are right... I misunderstood what s-code's activex was. Yury at s-code told me yesterday that what I saw on their site is an activex **Viewer**. He said they are working on an ActiveX version of the server. I dunno, guys, from the initial reading I've done (and the responses I've seen) the impression like getting VNC to run on a remote computer in some cases will require more configuration than we're willing (or able) to have our customers do. We just can't have our users having to type in IP addresses or go to sysadmins asking for admin rights to do an install or for ports to be opened... (even though WebEx occasionally requires that too!) It sounds like we might be able to figure out a fairly reliable way to do a hands-off install on a customers' machine, launch the server and even get it to punch out a connection to our helpdesk. But, we're nervous about idiosyncratic local configuration hurdles that would prevent installation or the connection. The group on this list is a great reservoir of experience. If I may ask, what is *your* experience getting VNC servers installed and connecting on computers outside your organization's network? How often do you have to handhold a user, having them do manual configurations? I can see that VNC is an enormously popular tool... but is it more for digit-heads (a term which I user respectfully!) than for turn-key, hands-off installation and connection? If I'm abusing this list by trying to initiate a discussion like this... or if it's a dead horse that doesn't deserve any more abuse, my apologies. In that case, I'll refrain... Tom -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, December 15, 2005 9:44 AM To: [EMAIL PROTECTED]; Field, Tom; vnc-list@realvnc.com Subject: RE: VNC for Customer Help-desk application You're right, I think that it is just a viewer but they do distribute a recompiled "SmartCode VNC Server" inside their vnc manager application with no source code available. Is that what he's talking about? BTW, it's still being sold by them and integrated into their commercial applications. A link to it is on their front page. The last time that this discussion came up, it got pretty heated so I think that I'll duck out, now. :) Steve Bostedor http://www.vncscan.com More than just a VNC manager! _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
