Hi Robin,

I too always check that first and it is indeed still off.

So confused,

Beth
Sent from my iPhone

> On Jan 6, 2024, at 7:29 AM, Robin Frost <[email protected]> wrote:
> 
> Hi Beth,
> That is very strange since I was just in there yesterday and all seemed as it 
> usually had been.
> Sometimes when things behave in unexpected fashions these days the first 
> thing I check is to be sure screen recognition or describe images didn't 
> inadvertently get turned on in the given app by rotating to them on the rotor 
> and flicking up or down to be sure they're off.
> Let me know if that has any impact.
> Take good care,
> Robin
> 
> 
> 
> -----Original Message-----
> From: [email protected] <[email protected]> On Behalf Of Beth G
> Sent: Friday, January 5, 2024 3:45 PM
> To: [email protected]
> Subject: Re: Which is better to use with my Maytag smart dryer? Google 
> Assistant or Alexa?
> 
> Hi Robyn,
> 
> I do appreciate your response. My boyfriend who is sighted was able to set up 
> favorites for me, which appeared was going to work well. However, when I went 
> to do my laundry last night, all I could see was button button button button, 
> and nothing was labeled when I opened the app. I am perplexed by this. I 
> closed and reopened it several times And tried tapping on dryer or appliances 
> and all I now keep seeing is unlabeled buttons. I don’t understand because on 
> Sunday of this week he had the favorites set up because we discovered the 
> same problem you reported about temperature control, and it worked OK.
> 
> Could we talk off-line  Since you have the same app and maybe we can 
> troubleshoot?
> 
> Thank you,
> 
> Beth
> 
> Sent from my iPhone
> 
>> On Jan 5, 2024, at 6:04 AM, Robin Frost <[email protected]> wrote:
>> 
>> Hi,
>> 
>> I haven't an answer about the smart device platforms but did want to chime 
>> in regarding the statement that the app is not super accessible.
>> 
>> I respectfully disagree.  I use it weekly and while it's not perfect it is 
>> indeed quite usable when using VoiceOver on an iPhone.
>> 
>> Are there controls that need fixing? Absolutely there are. I.E. trying to 
>> change temperatures for some of the preset cycles is not working well with 
>> VoiceOver currently. But there are current tickets with Maytag's department 
>> that handles concerns related to their app. Many of us have made friends 
>> with them and whenever we call their techs are thorough in their willingness 
>> to hear what the concern is, log it accurately and escalate it accordingly, 
>> always with the proviso that they can't guarantee when they'll be addressed 
>> which is fair as it isn't in their control.
>> 
>> Having said all of that if one just wants to use any of the preset cycles as 
>> they are or can get some temporary on sight sighted assistance to go into 
>> the favorites area of the app to customize a favorite cycle to one's 
>> specifications, once done cycles can be chosen and executed within the app 
>> with no difficulty whatsoever. Further more the push notifications for cycle 
>> completion are flawless. Sometimes the reporting of time left in a cycle can 
>> be less than accurate I've seen it say one minute left when there's a good 
>> ten minutes left but that could just be how the machine and Maytag's web 
>> platform are communicating on the back end and again isn't difficult to work 
>> around for me at least.
>> 
>> all this to simply give another perspective and to urge another look at the 
>> main app for the appliances. Again it isn't perfect, very few things are but 
>> most on screen elements are labeled and do speak and execute properly 
>> without issue.
>> 
>> I hope this helps.
>> 
>> Take good care,
>> 
>> Robin
>> 
>> 
>>>> On 1/5/2024 12:38 AM, Beth G wrote:
>>> Hello all,
>>> 
>>> The subject line says it. I was hoping I would not need to get a
>>> voice assist device but the app is not super accessible. So, if I do,
>>> which should I go with Alexa, or Google Assistant?
>>> 
>>> Thank you,
>>> 
>>> Beth.
>>> Sent from my iPhone
>>> 
>> 
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