The passcode is suppose to be the one of your other iphone. Try it 

Lyne

> Le 26 oct. 2018 à 20:56, Mary Otten <[email protected]> a écrit :
> 
> Are you running the latest version of iTunes? I’m not sure if that’s a 
> problem, but it might be. I know there have been issues in the past where you 
> had to have your iTunes up to a certain level for things to work life. I 
> can’t get the Quickstart to work either, and it is frustrating. I know my old 
> iPhone is running the latest and greatest. But I suppose if the new iPhone 
> isn’t, like maybe it’s on iOS 12.0, that might be the problem. Do you have an 
> iCloud back up?
> Mary
> 
> 
> Sent from my iPhone
> 
>> On Oct 26, 2018, at 5:51 PM, Cris Ali <[email protected]> wrote:
>> 
>> Hi folks,
>> I bought a new iPhone XR and I can’t set it up.
>> First I tried the quick start as suggested by apple by putting it next to my 
>> old phone, , and it did not work.
>> I then tried to set it up using the iTunes to no avail.
>> Now I am stuck.  I can’t even get it to go into recovery mode to wipe it 
>> clean.
>> What do you suggest I do?
>> When I do the command for recovery mode, I get a message on iTunes telling 
>> me that iTunes cannot connect to the  iPhone until I enter a passcode.  Try 
>> again or cancel.  
>> I never had a problem like this with apple products.  Could it be that my 
>> phone is defective or is there something wrong with the new iPhone 
>> compatibility with the iTunes?
>> Any ideas will be appreciated.
>>  
>> Regards,
>>  
>>  
>>  
>> Cris
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