On 8/7/2014 12:56 PM, Andy wrote:
On Thu, August 7, 2014 9:38 am, Andy Balholm wrote:

Looking at Lunarpages pricing page, it looks like shell access is a $2.00
per month add-on. Since you don’t know what it is, I expect you didn’t
think it was worth paying extra for it, so you probably don’t have it.
i wouldnt know what to do with it. and have no time or desire to learn
about it.

i think you might have accidentally put your finger on the problem ive
been having with them. i think maybe they seem to expect that most their
customers have dedicated IT departments that can deal with something like
this. maybe i'm just an anomaly or dying breed of small business that
doesn't have the time or resources for dealing with things like this.
although i've certainly spent way too much time talking to them about it!

It sounds like a problem with Lunarpages to me. If they provide the SpamAssassin install and configuration, then they should have the expertise to administer it. Maybe you should recommend that they take a look at this list to help them get SA running properly.

--
Bowie

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