On Fri, 30 Oct 2009, djjmj wrote:
John Hardin wrote:
Dana may not have that information - saying "which our ISP uses" suggests
SA is not under their control.
Correct SA is not under our control, just trying to find an answer to our
problem.
Dana:
Does your ISP bounce the messages back to you?
No we don't get the bounced message returned, no notification until
receiving user expecting something calls complaining.
Okay. At least they aren't causing backscatter.
You really should be discussing this with your ISP's support desk or
postmaster. There's little we can do without data that you're likely
unable to provide. If your ISP has problems correcting the problem,
then they can ask here for help and provide the technical details
needed to troubleshoot the problem.
We have been discussing with them since Sept 17th with no fixes yet.
Once they found out Windows Mail Client didn't have an issue they have
been unwilling to help. "Not a server side problem, your clients are the
problem"
Bummer. Will they even go look in the logs and see _why_ the messages are
being discarded?
Something you could do is go to one of the various DNSBL websites and
check whether your internet gateway's public IP address is listed. Your
ISP may be doing something as simple as treating you as J. Random User
From The Internet rather than as one of their customers.
I requested this information from the ISP last week. There response was
"our or your" domain are not black listed. Maybe I'm misunderstanding
your ?
Expanded format:
Your connection to the Internet has an IP address.
When your ISP receives email from you, it comes from that IP address.
They _should_ have their mail system configured to say "that IP address is
our client, accept mail from it always".
They might not be doing that properly, in which case your IP address might
then be compared to DNS blacklists, and if it appears on one, be rejected.
But without knowing _why_ the ISP is rejecting your mail, that's just a
WAG.
Here's another question: are you using authenticated SMTP? There are
certain types of problems that will avoid. You might want to try using
authenticated SMTP. This might help getting that set up:
http://www.barnard.columbia.edu/at/email/outlook-smtp.htm
--- Original message ---
Outlook 2007 for most of the clients under our domain are now having
outgoing emails blocked by Spam Assassin, which our ISP uses. This
started in late September (Outlook/MS update??). Simple Text emails
with "hello" or "test" get scored over 30. If I switch the users
over to "windows mail" vs. "Outlook" We have no problems but this is
unacceptable, outlook is our standard. So the question is what is
Outlook 2007 doing to the outbound mail to cause it to be scored so
high with Spam Assassin. We are ready to move our mail accounts to a
different i...@!@ Any help is appreciated.
--
John Hardin KA7OHZ http://www.impsec.org/~jhardin/
jhar...@impsec.org FALaholic #11174 pgpk -a jhar...@impsec.org
key: 0xB8732E79 -- 2D8C 34F4 6411 F507 136C AF76 D822 E6E6 B873 2E79
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