Tim:
>> ISPs get a hard "NO" from me and have to be very forcefully moved
>> onto the next step on their script...



Patrick O'Callaghan:
> Depends on the ISP. Mine (zen.co.uk), are a smallish outfit and their
> tech support is very good. Any time I've had to call them I've been
> able to quickly move past the script as we each understand that the
> other knows what they're talking about.

My first one was like that, a smallish outfit that used to be a
computer consultancy firm before the public internet, and then became
an ISP.  If you contacted them saying you had a connection problem at
4:50 pm when you dialled into 1234 5668 line and got IP www.xxx.yyy.zzz
but nothing was working, they'd go and have a look at the equipment
concerned, check it, maybe give it a poke.  Never blamed you for it.

My current ISP is one of the nation's major telcos who aren't very
good, and are on shakey ground with me.

 
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