On Fri, 2024-05-24 at 01:03 +0930, Tim via users wrote: > ISPs get a hard "NO" from me and have to be very forcefully moved > onto > the next step on their script. I know how to do networking (the > script > jockey probably doesn't have a clue). I know how to diagnose whether > it's my network or theirs. I will tell them to reset their > equipment. > I will already have done all the rebooting and resetting on any of my > gear before even calling them about a fault. Took months to force > them > into replacing their faulty fibre modem which had also been emitting > a > burning smell. In the meantime they wasted hours of my time and > theirs, and money in doing all sorts of unrelated things but fix the > fault.
Depends on the ISP. Mine (zen.co.uk), are a smallish outfit and their tech support is very good. Any time I've had to call them I've been able to quickly move past the script as we each understand that the other knows what they're talking about. poc -- _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
